Service Support Specialist

Swickard Auto Group; Marín; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading automotive group seeks a Service Support Specialist. No prior automotive experience needed; ideal candidates demonstrate strong customer service skills, a desire to succeed, and the ability to work in a high-paced environment. Successful specialists will enhance guest experiences, contributing to a luxurious service atmosphere, supported by ongoing training and competitive pay.

Servicios

Health Insurance

401k plan

Paid Holidays

PTO

Ongoing training and support

Formación

• Must be at least 18 years of age.
• Punctual and dependable with scheduling flexibility.
• Experience with customer service roles preferred.

Responsabilidades

• Deliver excellent customer service and hospitality.
• Schedule service reservations and manage guest inquiries.
• Answer phone calls in a courteous and professional manner.

Conocimientos

Time Management

Customer Service

Communication

Organization

Empathy

Multi-tasking

Problem Solving

Herramientas

CDK Service Edge

Descripción del empleo

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Job Type Full-time Description No prior automotive industry experience is required to apply! We are seeking individuals with various industry backgrounds. Related Fields: Airline, hotel, restaurant, mortgage lending, hospitality, customer service, guest service, high-end retail

Our guests expect luxury, value, and world-class service. As a Service Support Specialist, you will be on the front lines of delivering elevated hospitality and ensuring each guest has a memorable experience to develop a loyal customer base. You will impact whether we become our guest’s favorite place to purchase, lease, or service their vehicle

What Winning Looks Like:

Demonstrating a high “HQ” (Hospitality Quotient) consisting of kindness and optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity

Answering incoming phone calls in an extremely courteous, enthusiastic, and professional manner as part of our call center

Scheduling service reservations

Identify guests’ needs, clarify information, and offer assistance and support

Responding to guest inquiries via chat

Skills Needed to Win:

At least 18 years of age

Ability to effectively manage time to meet and exceed targets

A strong desire to succeed

Focus on providing customers an outstanding experience in every interaction

Must enjoy a fast-paced environment that includes working with a high volume of phone calls, chats, and email inquiries

Ability to multi-task (example: finishing emails or chat sessions while taking calls)

Organizational skills

Able to develop and maintain the knowledge base required to properly assist guests in a fast-growing company

Ability to de-escalate a guest interaction

Able to work as a team player and uphold the company’s standards of professionalism and integrity

Strong communication skills

Experience with CDK Service Edge is a plus

Punctual and dependable with scheduling flexibility

Pass a criminal background check

About Us

We were founded in 2014 by Jeff Swickard in Wilsonville, OR.

Swickard has positioned itself as a leader in the automotive industry working with brands like Mercedes Benz, Toyota, Lexus, Porsche, Audi, Honda, GMC, and Jaguar-Land Rover among others.

We have over 2,000 employees at 28 dealerships in 5 states…and we are still growing!

We were ranked as the 2nd fastest growing auto group in 2021 by Automotive News

We are a team. Everyone plays a role in our success.

We are a hospitality company that happens to be in the automotive industry.

Benefits of Working at Swickard:

Ongoing training and support

Opportunities for continued personal and professional growth

We are an equal opportunity employer and value diversity, inclusion, and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristics protected under applicable State or Federal laws and regulations.

Competitive benefits package :

Insurance: medical, dental, vision, life, and pet insurance

Optional disability coverage

401k plan

Paid Holidays

PTO

We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture. If you are an out-of-the-box thinker and are looking for a challenging and rewarding opportunity – we want to hear from you!

To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.

Salary Description $20 - $25/hour