Service Reliability Engineer 3

Amadeus; España; A distancia; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A leading technology company in travel is seeking an experienced Service Reliability Engineer 3 to coordinate major incident recovery and ensure timely communications. The ideal candidate will have a degree in Engineering, extensive experience in incident management, and a strong grasp of ITIL practices. Join us to contribute to system stability and service improvements in a collaborative environment.

Servicios

Attractive compensation packages

Flexible working model

Opportunities for learning

Formación

• 6-8 years of experience in enterprise incident management or IT operations.
• Experience preferably within the travel industry.
• Strong understanding of ITIL practices.

Responsabilidades

• Coordinate the recovery of major incidents.
• Act as the central point of contact for critical incidents.
• Provide timely updates to stakeholders.

Conocimientos

Incident management

Stakeholder management

Problem-solving

Communication

Decision-making

Educación

Degree in Engineering

ITIL Foundation Certification

Herramientas

Microsoft Azure

Oracle

MS SQL

Grafana

Splunk

Hadoop/Kafka

Descripción del empleo

Job Title Service Reliability Engineer 3

Summary of the Role

We’re looking for an experienced Incident Manager to join our Global Customer Care team. In this role, you’ll coordinate the recovery of major incidents across Amadeus products and services, ensuring timely communication and resolution. You’ll work closely with internal and external stakeholders to minimize business impact and proactively contribute to system stability and service improvement.

Responsibilities

• Coordinate the recovery of major incidents, ensuring rapid restoration of business services and clear communication across teams.
• Act as the central point of contact for critical incidents, facilitating collaboration between expert teams and senior management.
• Provide timely and transparent updates to internal and external stakeholders, including customers and account teams.
• Document incident details and contribute to post-recovery analysis, reporting, and continuous improvement efforts.
• Proactively identify service stability risks, support planned outages, and contribute to long-term remediation strategies.

Qualifications

• Degree in Engineering, preferably in Computer Engineering; ITIL Foundation Certification is a plus.
• Extensive 6-8 years experience in enterprise incident management or IT operations, ideally within the travel industry.
• Strong understanding of ITIL practices and enterprise technologies including cloud (Microsoft Azure), networks, middleware, databases (Oracle, MS SQL), and monitoring tools (Grafana, Splunk, Hadoop/Kafka).
• Proven ability to communicate effectively across technical and business leadership levels, especially during high-pressure situations.
• Skilled in problem-solving, decision-making, and stakeholder management, with a collaborative and proactive approach.

Benefits

• A critical mission and purpose - At Amadeus, you will power the future of travel with a critical mission and extraordinary purpose.

• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.

• A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.

• A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.

• A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.

• A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.

• A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.

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Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, andas a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.