Service Quality Engineer

BDR Thermea Group; Oviedo; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading technical service provider is seeking a Field Technical Service professional in Oviedo, Spain. You will be responsible for providing technical expertise and support to clients, ensuring high levels of customer satisfaction. The ideal candidate will possess strong troubleshooting skills and experience in technical support. This full-time position requires a proactive approach to resolving service issues and instructing clients on equipment usage.

Responsabilidades

• Serve as the key customer contact on technical and service related problems.
• Diagnose, troubleshoot and resolve technical/service issues.
• Instruct clients on the proper usage and operation of equipment.
• Document and maintain clients service logs.
• Prepare reports for product failure analysis.

Conocimientos

Debugging

Computer Networking

ConnectWise

PKI

PowerShell

Windows

C#

Automotive Diagnostics

Medical Imaging

Azure

Technical Support

Troubleshooting

Descripción del empleo

Introduction

Your Global Job Profile has been selected by your responsible management and outlines the purpose and high-level responsibilities of your role in the organization; it is used as a reference and may not detail additional and / or specific activities you may perform.

Global Job Profiles are assigned to have at least a 60% match to your local responsibilities; therefore It is also normal or expected that the title of your Global Job Profile has a different name from your business title. With Global Job Profiles we are building transparency in how we classify all the jobs we have throughout our company and will be the basis for your career development.

Global Job Profile

Field Technical Service provides technical expertise / support in assisting clients with installations maintenance upgrades and repairs including :

• Serving as the key customer contact on technical and service related problems to achieve required product / service performance standards and total customer satisfaction
• Diagnosing troubleshooting and resolving technical / service issues
• Instructing clients on the proper usage and operation of equipment
• Documenting and maintaining clients service logs
• Preparing reports for product failure analysis and serviceability issues and escalating to relevant engineering teams
• Work Environment: Typically on-site / field and does not handle queries remotely via phone / emails

Behavioural expectations linked to our values :

Next to the global reference profile the following behavioural expectations are linked to our company values. Please take these into account when setting your performance and developmental goals for the year :

• One Team: Prioritise team over individual interests, treat everyone equally and with respect, share information openly, instill trust; are honest and straightforward and behave with integrity and follow through on commitments.
• Customer Focus: Take the interest of the (internal) customer at heart, care for and listen to our customer, anticipate future needs and develops new products and offerings through customer insights
• Sustainable Future: Be resourceful to minimise waste; share ideas to improve current ways of working processes and / or solutions, develop lean ways of working, be open to new ways of working tools and techniques and hold self and others accountable for conserving resources.

niero calidad de servicio

At BDR Thermea Group we believe that diversity equity and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued respected and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.

Key Skills

• Debugging
• Computer Networking
• ConnectWise
• PKI
• PowerShell
• Windows
• C#
• Automotive Diagnostics
• Medical Imaging
• Azure
• Technical Support
• Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1