Service Product Manager

JR Spain; Palma; Presencial; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Service Product Manager, where you will play a pivotal role in a major digital transformation. This position involves collaborating with key stakeholders to enhance customer experiences and drive performance through data-driven strategies. You will work within a dynamic team, ensuring that product developments align with service KPIs. With opportunities for career progression in over 50 countries, you will be part of a diverse international team that values your unique contributions. Embrace the chance to make a significant impact and inspire the future of travel.

Servicios

Competitive salary

Career progression opportunities

Access to free learning platforms

Language lessons

Formación

• Experience as a Product Manager or Owner.
• Working knowledge of customer contact centre products & technology.

Responsabilidades

• Lead role in Digital Service Transformation for TUI Musement.
• Work closely with stakeholders to address customer/user problems.

Conocimientos

Product Management

Customer Contact Centre Knowledge

Data-Driven Approach

Agile Methodologies

Excellent Communication Skills

Herramientas

Jira

Confluence

Microsoft Teams

Descripción del empleo

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Client:

TUI

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Other

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EU work permit required:

Yes

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Job Reference:

574167044346347520032460

Job Views:

1

Posted:

31.03.2025

Expiry Date:

15.05.2025

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Job Description:

Join the Customer Experience Domain in Digital Product & Technology as a Service Product Manager and you will play a lead role in one of the biggest transformation programmes in TUI Musement (TUIMM) history - the Digital Service Transformation.

ABOUT THE JOB

• You will work closely on understanding the customer/user problems faced by our key service business stakeholders: Contact Centre & In-Destination Service Delivery Teams
• Represent these customer/user problems to our TUI Group product & tech teams with clear priorities, working with them on creating viable products that progress our key Service KPIs in TUI Musement
• Work closely with the product management team in TUI Group to progress the roadmap for the future contact centre features to be delivered by the TUI Group product team on behalf of TUI Musement
• Take personal ownership of KPIs and ensure that all developments are aligned to drive performance working in partnership with our Data & Analytics team
• You will be an excellent communicator to key stakeholders ensuring they are informed and involved on development progress, KPI performance, and governance meetings.

ABOUT YOU

• Experience as a Product Manager or Owner
• Working knowledge of customer contact centre products & technology (SAP C4C a benefit but not required)
• A data-driven individual obsessed with providing trackable value to our customers & users
• Working knowledge within Agile/Product Teams
• Knowledge of backlog management and coordination
• Knowledge of tools such as Jira, Confluence & Microsoft Teams is a benefit
• Excellent communication skills, both verbal and written, in English.

ABOUT OUR OFFER

• Competitive salary and benefits as standard
• Career progression opportunities in more than 50 countries worldwide
• Develop yourself as part of a friendly, richly diverse and virtual international team
• Exceptional approach to your learning - access to free learning platforms & language lessons

TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group. In 2018, TUI’s Tours & Activities division acquired Musement, a leading traveltech start-up. Following a two-year transition period, both became one fully integrated business - known as TUI Musement - combining the global reach, strong resources and high quality in-destination service delivery of TUI, with the digital capabilities, agile working methodology and start-up mindset of Musement. We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.