Service Operations Administrator

Tecan; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Join a leading company in biotech, Tecan, as a Service Operations Administrator in Barcelona. You will ensure high customer satisfaction by managing service operations efficiently and accurately. The role requires skills in customer service, communication, and proficiency with SAP systems, aiming at continuous improvement of service processes.

Servicios

Comprehensive compensation and benefits package

Career growth opportunities

Empowering company culture

Formación

• Fluency in German and English, Spanish as business language.
• Experience in Customer Service, Sales / Service Back-office function.
• Ability to work under pressure and meet deadlines.

Responsabilidades

• Calculate and prepare service contracts and quotations.
• Process sales orders and service contracts using SAP ERP.
• Handle customer complaints and provide solutions.

Conocimientos

Customer Service

Communication

Analytical Skills

Detail-oriented

Educación

Commercial Administration / Business Administration

Herramientas

SAP

Office 365 Suite

Descripción del empleo

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Ever wondered how your skills and unique background could impact the world of tomorrow? Join our Service Operation team and bring your passion and talent to work.

Service Operations Administrator

Barcelona, Spain

Your contribution

In this challenging and important role, you will play a crucial role in ensuring the smooth operation of Tecan’s service support department. The primary objective is to maintain high levels of customer satisfaction by efficiently managing service operations, ensuring timely and accurate service delivery, and continuously improving service processes. This is a Shared Service Center function mainly to support Tecan Germany in their daily tasks.

Your responsibilities will include :

• Calculation and preparation of service contracts and quotations for billable services.
• Processing sales orders, service contracts and service-related activities using SAP ERP system.
• Accurate maintenance of customer and instrument master data, order backlog, service contracts, documentation, and contact information.
• Communication with stakeholders to ensure timely completion of service tasks.
• Handle customer complaints and provide appropriate solutions.
• Assist in the preparation of performance metrics.
• Organize and manage personal workload and documentation independently.
• Contribute to achieving group, department, and company goals .

Your background

• Commercial Administration / Business Administration background
• Experience in Customer Service, Sales / Service Back-office function
• German & English (Fluent) and Spanish as business language
• Proficiency in using Office 365 Suite including Excel & Outlook, ERP system (SAP) and General Technical Understanding
• Excellent communication skills, detail-oriented with strong analytical skills, reliable, able to work under pressure and meet deadlines, high level of customer service orientation.

We’re not just looking for hard skills : We’re looking for people who bring their passion and talent to work.

W hat makes working at Tecan unique

• The chance to make it count and to have an impact on the world of tomorrow
• Working in an international and diverse environment
• The chance to grow your career within the company
• Feel empowered by our strong and unique company culture
• Comprehensive compensation and benefits package

Join Tecan, a great place to work! Read about our recent certification from Great Place to Work.

We’re looking forward to receiving your application online. Please submit your CV or resume (w / o picture and w / o cover letter, reference letters and diplomas are optional).

Our purpose.

At Tecan we are driven to improve people’s lives and health. We do this by empowering our customers to scale healthcare innovation globally from life science to the clinic. We collaborate with our customers from early-stage innovation through project implementation and beyond. We deliver the products, services and solutions that make lab processes and medical procedures precise, reproducible and compliant.

Stay unique and make it count.

Our values - trust, highest standards and ambition - are the cornerstones of our business and provide the framework for Tecan's culture. We foster a positive and empowering environment where our rarest assets, our unique employees, can grow and bring their passion and talent to work.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Biotechnology Research, Medical Equipment Manufacturing, and Pharmaceutical Manufacturing

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