Service Officer

NN Personeel B.V.; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading company in the financial services seeks a Service Officer in Madrid. The role involves ensuring the stable delivery of IT services and collaboration with various stakeholders to meet business requirements. Candidates should have strong ITIL knowledge, automation skills, and experience in Agile environments.

Servicios

Financial aid for home workspace setup

Telework allowances and flexible hours

Life insurance and pension plans

Performance-based bonus objectives

Free parking for employees

Flexible benefits including health insurance

Formación

• Strong knowledge of Service Management (ITIL).
• Hands-on experience with IT technologies and automation.
• Experience in Agile/Scrum environments.

Responsabilidades

• Guarantee stable delivery of IT services.
• Define release management process objectives and KPIs.
• Coordinate release changes and manage risks.

Conocimientos

Service Management (ITIL)

Automation

Cloud

Networking

Agile / Scrum

Problem-solving

Analytical skills

Descripción del empleo

NN Digital Hub is a subsidiary of Nationale Nederlanden Group located in Madrid, Spain. We deliver IT services and solutions for various international Business Units of the Group.

What is the purpose / mission of the position?

The Service Officer specializes in technology and is responsible for ensuring the stable delivery of IT services to internal and external customers using advanced monitoring and reporting techniques.

What you will do

As a Service Officer, you will guarantee the stable provision of IT services to customers, utilizing advanced monitoring (Health / Performance monitoring, APM, AIOps, DEM, etc.) and reporting techniques. You will also act as a liaison between IT and the business, collaborating with departments, business units, and service providers to ensure IT services meet business requirements and SLAs.

Your main responsibilities include :

• Defining release management process objectives, KPIs, and policies, and tracking improvements within your IT domain.
• Formalizing and overseeing release plans, including testing, documentation, operational procedures, and rollback plans.
• Applying technical and administrative oversight throughout the lifecycle of release items.
• Coordinating with architecture, platform, and product managers to plan and schedule releases, considering associated risks.
• Managing release changes into production through controlled processes, aiming to automate configuration updates for efficiency.
• Providing release status reports and acting as a liaison with other process managers to ensure alignment.
• Designing, maintaining, and delivering training on release management processes, emphasizing communication with other groups.

Who you are

• Strong knowledge of Service Management (ITIL, etc.), methodologies, tools, and processes.
• Hands-on experience with IT technologies, automation, networking, and Cloud.
• Experience working in Agile / Scrum environments and project management.
• Solid understanding of IT principles, hardware, software, and Cloud services.
• Experience in writing clear procedures.
• Risk management skills, with a focus on performance and security.
• Ability to see the big picture while maintaining attention to detail.
• Strong problem-solving and analytical skills.

What we offer

We provide a range of benefits to support your physical, mental, and professional wellbeing, including :

• Financial aid for home workspace setup.
• Allowances for telework and flexible hours, including summer shortened hours.
• Life insurance and pension plans.
• Performance-based bonus objectives.
• Free parking for cars, motorbikes, electric vehicles with chargers, and bikes.
• Flexible benefits such as transport cards, nursery checks, health insurance, and training.
• Support for social involvement and volunteer activities.
• Our team works in an agile environment, embracing technology and innovation.

Please submit your CV in English.

If you believe your profile fits and you like our organization, apply to our offers. We look forward to receiving your application!

Nationale-Nederlanden is committed to diversity and inclusion. We are proud to be an inclusive organization offering equal opportunities regardless of race, gender, age, disability, or background. We value taking care of our employees in a respectful environment.

Learn more about our Brand Ambassadors here.

NN Group

A financial services company operating in over 18 countries, with a strong presence in Europe and Japan, serving more than 18 million customers, listed on Euronext Amsterdam, employing around 15,000 people. Our headquarters are in The Hague.

Our Values

Our focus is on people and trust. We help clients care for what matters most, guided by our values : care, clarity, and commitment.

Diversity and Inclusion

We foster an environment where everyone feels welcome, valued, and respected. Our goal is for employees to provide excellent client experiences and contribute to our community’s wellbeing.

Commitment to Society

We are dedicated to social wellbeing, leveraging our resources and expertise to promote sustainable prosperity long-term.

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