Service Office Agent

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Job Summary

Administrative support work for Service & Support and Systems Implementation. Support work for field technical and specialist groups in Spain.

Key Accountabilities

1. Establishment of stock levels of materials (parts) centralized and security according to technical specialists.
2. Communicate with purchase planners to unlock the security inventory in pending repair notification materials.
3. Maintenance of the equipment park, additions and modifications, new representations, obsolescence, etc.
4. Purchase Requisition, purchases of non-stock and office material (components and materials for integral use by technical staff). Contracting of service and follow-up of invoices of all Purchase Orders.
5. Reception and management of incidents related to service, process and task management module.
6. Request for the collection and/or replacement of equipment derived from the intervention of the technical service.
7. Submit repair quotes and claim customer responses. Creation of parts supply orders.
8. Customer Service management in requirements requested to service.
9. Support to internal and external clients in all related service.

Networking / Key relationships

This position requires frequent treatment and collaboration with different departments of the company such as:

1. Customer Service
2. HelpLine
3. Quality and Regulatory Affairs
4. Contracting
5. Supply Chain

Minimum Knowledge & Experience required for the position:

1. Value experience in the health sector.
2. Higher business administration or similar.
3. MS Office 365.
4. Fluent language: Spanish, Catalan native & English Intermediate.

Skills & Capabilities:

1. Flexibility and ability to adapt to an environment in continuous change.