Service & Network Specialist Spain (m/f/d)

Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you’ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary!

Service & Network Specialist Spain (m/f/d)

Country/Region: ES

Locations: Barcelona, ES, 08018; Coslada, M, ES, 28820

Service & Network Specialist Spain

The Service & Network Specialist (m/f/d) will provide technical assistance to distributors, wholesalers, garages, [pro]Tech+ associates, and ZF service point network. Responsibilities include coordinating technical visits and training on the full product range, supporting the sales department and ZF [pro]Tech concept, and participating in the acquisition of potential [pro]Tech+ candidates. The role involves communicating with external and internal customers to resolve claims following ZF's procedures and tools, delivering technical support to Tech PC queries in the Customer Competence Center, and registering all claims and customer visits through Salesforce and Helpdesk Ticket System, as well as ZF's designated systems like Salesforce "Smart Report".

What you can look forward to as Service & Network Specialist:

1. Organizing and delivering training courses to independent aftermarket customers in Northeast Spain.
2. Visiting [pro]Tech+ workshops regularly to resolve technical claims, support their needs, and promote retention & loyalty.
3. Providing technical support via phone/mail and registering cases in Salesforce.
4. Attending and supporting fairs, including stand preparation and customer reception.
5. Providing 2nd level support to sales, COM, Marketing, and Product Management.
6. Updating department monthly activity reports.
7. Registering customer visits and technical assistance in Salesforce.
8. Maintaining and updating the PC technical forum in MS Teams.
9. Work environment involves 40% in the office and 60% outside, with occasional weekend work for fairs and customer events.

Your profile as Service & Network Specialist:

1. Degree in car mechanics/electronics or equivalent qualification.
2. 2-3 years of automotive experience in a technical field or 5 years of practical work experience in vehicle repair & diagnostics.
3. Proficient in spoken and written English and Spanish.
4. Proficient in MS Office and vehicle diagnosis tools.
5. Ability to develop and deliver training to individuals and groups.
6. Good technical vehicle knowledge (PC, LCV).
7. Good communication and presentation skills.
8. Complaint handling and conflict management skills.
9. Problem-solving and analysis skills.

Why should you choose ZF in Spain?

1. Company car and mobile phone.
2. Home office equipment and flexible working hours.
3. Opportunity to work in an international environment with frequent travel.

Become part of our ZF team as a Service & Network Specialist Spain (m/f/d). Apply now!

Contact: +420 373 736 582

What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?

At ZF, we strive to build a culture of inclusiveness and value diversity. We actively work to remove barriers so all employees can reach their full potential. We aim to embed this vision in our operations and product development as we shape the future of mobility.