Service Manager - Global Trade IT Solutions (m/f/d)

Liebherr Group; Madrid; Híbrido; EUR 80.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Flexible hybrid work model

Training & certification opportunities

Meal vouchers

Life and accident insurance

Private health insurance option

International, stable workplace

Descripción de la vacante

Liebherr Group in Madrid is seeking a Service Manager for Global Trade IT Solutions to own and evolve the IT service for customs solutions across the group. The role combines service ownership, project leadership, and cross‑functional coordination with global stakeholders.

The position is based in Madrid with a hybrid model (at least 40% on-site) and requires travel a few times per year. You will drive demand planning, requirements, and collaboration with developers and ERP/trade tools to ensure

Formación

• Bachelor’s or Master’s degree in Business Informatics, Industrial Engineering, or similar.
• 5+ years of experience in shipping or customs, ideally a Customs Manager.
• Experience in IT project management is a plus.
• Knowledge of global trade processes, customs clearance and compliance.
• Business fluency in English, excellent communication and interpersonal skills.
• Willingness to travel internationally up to 10% of the time.

Responsabilidades

• Plan: Align demand planning with IT and Customs strategy to ensure relevance and readiness.
• Build: Document requirements, assess options with developers, translate to tasks.
• Build: Coordinate integrations with ERP, logistics, and compliance tools.
• Build: Validate delivery estimates, feasibility, and resources with teams.
• Deliver: Lead change readiness, training, and stakeholder alignment with QA.
• Run: Monitor KPIs/SLAs and provide ongoing operational support.
• Run: Manage incidents and changes per ITIL; collaborate with software vendor.

Conocimientos

Global trade knowledge

IT project management

English fluency

Communication skills

Stakeholder management

Travel willingness

Educación

Bachelor’s or Master’s in Business Informatics / Industrial Engineering

Herramientas

ERP systems

ITSM/ITIL

Descripción del empleo

The team Global Business Solutions within the IT@Components Shared Services acts as the central IT service provider for the Liebherr Group. Our task is to provide standardized, efficient and scalable IT services regarding global trade and compliance for the production and sales companies. Employees from several companies in Germany, France, Austria and Switzerland work in our IT@Components organization. We would now like to expand our global cooperation with employees in Spain.

Service Manager - Global Trade IT Solutions (m/f/d)

The Service Manager - Global Trade IT Solutions is responsible for the end‑to‑end provision, development, and continuous improvement of the IT service “customs solutions” for the Liebherr Group. The role combines service ownership, process expertise, project leadership, and technical coordination across global stakeholders.

The working location for this position will be in Madrid city where we are currently setting up a new office. We operate a hybrid model, requiring at least 40% of the working time on‑site.

Creating passion: your responsibilities

Plan:

• Align demand planning with the overall IT and Customs strategy to ensure service relevance and future readiness.
• Assess impacts, risks, and dependencies of new demands across processes, systems, and organizational units.
• Maintain and refine the long term service roadmap based on regulatory changes, technology evolution, and business priorities.

Build:

• Document business requirements in a structured and comprehensive manner.
• Collaborate with developers and the software vendor to assess feasible solution options.
• Translate business requirements into actionable development tasks.
• Coordinate integration activities with adjacent systems (ERP, logistics, trade compliance tool, etc.).
• Validate delivery estimates, technical feasibility, and resource needs with development teams.

Deliver:

• Coordinate change readiness activities, including communication, training, and stakeholder alignment.
• Ensure that all changes are implemented with proper quality assurance.
• Lead projects as the responsible project manager, ensuring adherence to timeline, budget, and quality standards.
• Provide transparent reporting to all relevant stakeholders.

Run:

• Ensure operational support for all participating companies.
• Monitor service performance through KPIs and SLAs, ensuring continuous improvement.
• Manage incident, problem, and change processes in alignment with ITSM standards (ITIL).
• Work closely with the software vendor to continuously maintain and improve the solution.

Contributing your strengths: your qualifications

• Bachelor’s or Master’s degree in Business Informatics, Industrial Engineering, or similar.
• 5+ years of professional hands‑on experience in the specialist area of shipping or customs. A background as Customs Manager would be ideal.
• Experience in IT project management would be an advantage.
• Knowledge of global trade processes, customs clearance and compliance.
• Business fluent in English.
• Excellent communication and interpersonal skills, and ability to adapt to an international working environment.
• Willingness to travel international a few times a year, up to 10% of the time.

Our commitment to you: your benefits

At Liebherr, we believe people are at the heart of our success. As part of our international team, you’ll enjoy a secure role in a family‑owned company that values innovation, collaboration, and long‑term career growth:

• Competitive compensation and benefits package that recognizes your expertise.
• Flexible and hybrid working model.
• Creative freedom and responsibility to shape processes and solutions in our global transformation.
• Continuous learning and development with tailored training and certification opportunities.
• Meal vouchers.
• Life and accident insurance.
• Option to include a premium private health insurance package as part of the flexible remuneration.
• A safe, stable and international workplace within a trusted family business that invests in people.

One Passion. Many Opportunities.

The Company

Liebherr is a family‑run technology company that is not only one of the largest construction machinery manufacturers in the world, but also offers high‑quality, user‑oriented products and services in many other areas. The Group employs nearly 50,000 people in more than 140 companies on all continents.

Location

Parque Norte. Alamo building Serrano Galvache, 56
28033 Madrid
Spain (ES)

Contact

Karoliina Rissanen
[e-mail]