Service Manager

Zoomlion; Sevilla; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

A leading company in construction machinery seeks a Service Manager to oversee service quality and team management. The ideal candidate will have a degree in Business Administration or similar, with substantial experience in after-sales service. They should possess strong analytical skills, fluency in English or Chinese, and proficiency in Microsoft Office tools.

Formación

• Experience in after-sales service in the construction machinery industry.
• Proficiency in English or Chinese.
• Good listening, speaking, reading, and writing abilities.

Responsabilidades

• Monitor the quality of service business execution and compliance.
• Coordinate service resources and manage customer service centers.
• Build and manage departmental functions, including recruitment and training.

Conocimientos

Communication

Organizational skills

Management abilities

Data analysis

Report writing

Educación

Bachelor's degree in Business Administration or related fields

Herramientas

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Descripción del empleo

Responsibilities Responsible for monitoring the quality of service business execution and process compliance, identifying and reporting service quality issues, major product quality issues, and other anomalies. Responsible for collecting system issues, proposing process optimization suggestions, and supervising the implementation of optimization. Responsible for coordinating service resources, identifying anomalies such as insufficient and unauthorized use of service resources, and coordinating resources across departments. Responsible for building and managing customer service centers, monitoring customer feedback transmission and monitoring customer complaint handling. Responsible for department construction, coordinating the construction and management of the department, including recruitment, training, selection and cultivation of personnel. Other key tasks assigned by the headquarters and the superiors.

Qualifications

Bachelor's degree or above, with professional background in Business Administration, Engineering Machinery, Mechanical Manufacturing, English, National Trade, etc. Rich experience in after-sales service in the construction machinery industry, familiar with the construction of service supervision systems. Having experience as a service manager is preferred. (The Service Director is required to have at least five years of experience in after-sales service industry and service team management. The Service Manager is required to have at least three years of experience in after-sales service industry and service team management.) In addition to being proficient in the native language, one must be fluent in English or Chinese and possess good listening, speaking, reading, and writing abilities. Proficient in Microsoft software such as Word, Excel, PowerPoint, etc. Identifying the corporate culture of ZOOMLION, strong communication and organizational skills, management abilities, clear logical thinking, strong data analysis and report writing abilities, and a high sense of responsibility.