Service Engineer Maldi & Applied (m / f / d)

Bruker Corporation; Madrid; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

An innovative firm is seeking a skilled Field Service Engineer to support cutting-edge scientific instruments. This role involves installing and maintaining high-performance equipment, providing technical support, and ensuring customer satisfaction. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to build relationships with clients. Frequent travel throughout Spain is essential, with potential opportunities for international travel. Join this dynamic team and contribute to advancements in life science and diagnostics, making a tangible impact on human health and quality of life.

Formación

• Qualifications in electrical/electronic engineering, chemistry, or biochemistry.
• Proven experience in field service work.

Responsabilidades

• Inspect, install, set up, and test systems at customer sites.
• Provide technical support and assistance to customers.
• Carry out maintenance and troubleshooting of equipment.

Conocimientos

Field Service Experience

Technical Support

Installation and Commissioning

Customer Relationship Management

Problem Solving

Communication Skills

Self-Motivation

Continuous Learning

Educación

Degree in Electrical/Electronic Engineering

Degree in Chemistry

Degree in Biochemistry

Herramientas

Mass Spectrometry Equipment

Data System Hardware

Descripción del empleo

Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in post-genomic life science molecular and cell biology research, in applied and biopharma applications, in microscopy and nanoanalysis, as well as in industrial and cleantech research, and next-gen semiconductor metrology in support of AI. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

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• Familiarization with specific instrumentation prior to installation from issued documentation and/or participation in the final testing process in the factory.
• Liaise with customers and colleagues in the site planning process prior to installation.
• Inspect, install, set up, test, and achieve specifications of systems and accessories at customers’ sites, and deliver basic operator training.
• Carry out breakdown and planned maintenance at customers’ sites.
• Provide technical, software, and application-related support and assistance to customers and colleagues, either directly or by remote diagnosis.
• Carry out procedures necessary to validate systems to certifiable standards.
• Provide technical input to the sales team in non-routine sales cases.
• Frequent travel throughout Spain is an essential part of the job. Travel to customer sites abroad can occur, especially within Europe.
• Activities will cover all products manufactured or represented by the company.
• Qualifications in electrical or electronic engineering, chemistry, or biochemistry. Similar level of knowledge and/or skill gained by practical experience in the Mass Spectrometry field is a clear plus.
• Solid technical or scientific background gained in industry or academia.
• Proven experience in field service work.
• No visa restrictions preventing travel in the USA or EMEA.
• Good at building relationships through inspiring trust and confidence.
• Self-motivation and a willingness to work with others toward a shared goal.
• The ability to contribute to a team effort, yet accept responsibility for an individual role within the team.
• Excel at continuous learning in a rapidly advancing technological area.
• Capacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation.
• Ability to diagnose causes of malfunction and actively resolve customers’ service problems.
• Good computer literacy, including familiarity with data system hardware and industry-standard operating systems.
• Ability to communicate effectively at all levels with good spoken and written English and Spanish.