Service Engineer

EFI; La Plana; Presencial; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Service Engineer in the InkJet Business Unit. This role involves creating solutions for customer service issues, providing top-level technical support, and improving service processes. You'll work closely with engineering teams to enhance product reliability and training materials. If you're passionate about problem-solving and making a difference in the digital print industry, this opportunity is perfect for you. The role offers a dynamic environment where your contributions will directly impact customer satisfaction and operational efficiency.

Formación

• 3+ years of experience in field service troubleshooting complex mechanical equipment.
• Strong customer interface experience and analytical skills.

Responsabilidades

• Create and implement solutions for field and customer service issues.
• Drive decisions to reduce ongoing warranty costs.

Conocimientos

Mechanical Troubleshooting

PC Troubleshooting

Customer Interface

Analytical Skills

Communication Skills

Leadership

Educación

Bachelor's Degree in Mechanical Engineering

Herramientas

MS Office Suite

3D Design Software

Descripción del empleo

EFI is looking for a Service Engineer to join our InkJet Business Unit in Spain, Almazzora.

Job Description

• Create and implement solutions for field and customer service issues
• Work as an escalation focal point for phone center personnel for on-going reliability and repair issues
• Acquire and analyze all customer and performance data on assigned product(s), to determine appropriate corrective action
• Accountable for serviceability development for new product and commercialized machines
• Serve as highest level technical support for the product(s)
• Identify weaknesses in Service and Training processes and implement corrective action, update service bulletins, implement changes to training materials
• Work with Sustaining Engineering to generate product modifications for commercialized products
• Work with training developers to create content for new product training
• Update product content on service website
• Review product documentation for technical accuracy
• Review Engineering Change Orders for assigned product(s), identifying and completing service tasks and implementing product retrofit plans
• Generate ECOs based on field performance data
• Participate as Service Representative to Product Life Management teams
• Drive decisions to reduce on-going warranty costs
  
  

Job Requirements

• Bachelors Degree in Mechanical Engineering
• 3+ years field service experience troubleshooting complex mechanical equipment
• Strong PC troubleshooting skills
• Able to travel up to 25% of the time on short notice
• Strong customer interface experience
• Excellent proficiency in MS Office Suite
• Excellent interpersonal, communication and analytical skills
• Sense of urgency
  
  

Desired

• Product Commercialization/Product Life Management experience
• Data driven analysis, problem solving and decision making
• Leadership
• 3D Design software basic concepts skills.
  
  

We move quickly, with the purposeful intention of solving a problem, accomplishing a goal, and ultimately making a difference for our customers, partners, colleagues and shareholders, EFI SPRINTers take action and adapt to changes in order to transform our customers businesses to be more productive and profitable through innovation in a digital print business.