Service Dispatcher Iberia

InPost Iberia; Madrid; Presencial; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Service Dispatcher to ensure efficient maintenance and repair activities. This role is crucial for coordinating service requests and tracking work orders, ensuring adherence to timelines and service levels. The ideal candidate will possess strong organizational and communication skills, with a focus on problem-solving and multitasking. Join a dynamic team where your contributions will directly impact service continuity and customer satisfaction. If you're ready to take on challenges in a fast-paced environment, this opportunity is perfect for you.

Formación

• 2 years of experience in dispatching or operations roles is a plus.
• Fluency in Spanish and good English proficiency required.

Responsabilidades

• Efficiently allocate maintenance and repair orders to teams.
• Monitor service tickets and ensure proper progress.

Conocimientos

Organizational Skills

Communication Skills

Problem-Solving Skills

Multitasking

Inventory Management

Technical Coordination

Educación

High School Diploma

Logistics or Operations Management Education

Herramientas

Dispatching Software

Order Management Systems

Microsoft Office

Descripción del empleo

The Service Dispatcher plays a key role in ensuring the timely and efficient maintenance and repair activities within the Service Team in Iberia. Acting as the operational link between service requests and the field, the Dispatcher is responsible for coordinating and tracking work orders, ensuring adherence to agreed timelines and service levels. By maintaining constant oversight of ticket progress, anticipating potential delays, and expediting critical cases, the Dispatcher helps ensure service continuity and customer satisfaction.

Additionally, the Dispatcher is responsible for stock control, ensuring spare parts are available and maintained at required levels.

Strong organizational, communication, and problem-solving skills are essential.

Responsibilities and Objectives

1. Dispatch maintenance and repair orders: Efficiently allocate maintenance and repair orders to the appropriate teams (internal or external) and ensure prompt initiation of all tasks.
2. Daily monitoring of Service Tickets: Conduct daily reviews of all service tickets to ensure proper progress. Identify delays or issues and take necessary actions to resolve them.
3. Monitor pending Service Orders: Regularly review the status of pending orders to identify delays or issues and resolve them promptly.
4. Track ETA and SLA compliance: Continuously monitor each order to ensure it meets ETA and SLA commitments. Update stakeholders on changes or delays.
5. Stock Control and Inventory Management: Monitor spare parts and consumables stock levels, take corrective actions when low, and perform regular inventory checks.
6. Expedite orders at risk: Proactively identify orders at risk of missing SLA and expedite their completion, coordinating with teams and escalating issues as needed.
7. Documentation: Accurately document dispatch activities, order statuses, and actions taken. Ensure records are up-to-date and accessible.
8. Problem Solving: Address operational issues during dispatching and work towards timely resolutions.
9. Continuous Improvement: Participate in reviews of dispatching processes and suggest enhancements.
10. Teamwork: Demonstrate empathy and collaborate effectively within the team.
11. Partner Management: Coordinate with third-party providers, conduct training sessions, and perform periodic audits.

Minimum Requirements

1. 2 years of experience in dispatching or operations back-office roles within a maintenance and incident service environment is a plus.
2. High school diploma or equivalent; additional education in logistics, operations management, or related fields is advantageous.
3. Strong organizational and multitasking skills to manage multiple orders and priorities.
4. Ability to coordinate technical personnel.
5. Ability to work independently and as part of a team.
6. Experience in inventory management, purchase order handling, and stock control.
7. Previous experience with electronic equipment repair and maintenance roles.
8. Proficiency in dispatching software, order management systems, and relevant tools.
9. Proficiency in Microsoft Office (Word, Excel, PowerPoint).
10. Ability to work under pressure and handle urgent situations calmly and efficiently.
11. Fluency in Spanish and a good, autonomous level of English, both written and spoken.
12. Preferably based in Madrid.