Service Desk Level 1 Tech — Incident & Support Expert

Accenture España; Sevilla; Presencial; EUR 32.000 - 52.000; Jornada completa

Descripción de la vacante

Accenture España is seeking a professional to contribute actively in Customer Technical Support, driving incident management, monitoring system performance, and facilitating changes in production environments. The role invites independent work within a collaborative team to develop expertise and deliver effective solutions.

The ideal candidate has advanced proficiency in customer support, at least one year of related experience, and holds a Bachelor's degree in a relevant field.

Formación

• Advanced proficiency in Customer Technical Support.
• A minimum of 1 year of experience in related skills.
• Bachelor's Degree in relevant field of studies.

Responsabilidades

• Drive incident and outage management, investigation, and restoration processes.
• Monitor systems and analyze trends to enhance performance and prevent incidents.
• Track and facilitate acceptance of changes to production environments.
• Operate information technology production services in alignment with management protocols and service level agreements.

Conocimientos

Customer Technical Support

Relevant experience

Educación

Bachelor's Degree

Descripción del empleo

Accenture España is seeking a professional to contribute actively in Customer Technical Support, driving incident management, monitoring system performance, and facilitating changes in production environments. The role invites independent work within a collaborative team to develop expertise and deliver effective solutions.

The ideal candidate has advanced proficiency in customer support, at least one year of related experience, and holds a Bachelor's degree in a relevant field.