Service Desk Engineer (French - English - Spanish)

TN Spain; Barcelona; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un Agente de Service Desk para brindar soporte técnico a una amplia base de usuarios en Europa. En este rol, serás el primer punto de contacto para resolver consultas relacionadas con IT, abarcando problemas de M365, gestión de identidades y más. La posición ofrece un entorno de trabajo dinámico y multicultural, ideal para aquellos que buscan crecimiento profesional y desafíos en un equipo colaborativo. Con oportunidades de capacitación y un enfoque en el desarrollo personal, esta es una excelente oportunidad para quienes buscan dejar una huella en el sector tecnológico.

Servicios

Paquete salarial competitivo

Oportunidades de formación y coaching

Ambiente de trabajo dinámico

Desarrollo personal y crecimiento

Trabajo híbrido

Formación

• Experiencia comprobada en función de agente de Service Desk.
• Capacidad para resolver problemas de M365 y Windows.

Responsabilidades

• Proporcionar soporte técnico a usuarios finales en Europa.
• Registrar, clasificar y resolver solicitudes según procesos internos.

Conocimientos

Soporte técnico

Resolución de problemas

Comunicación interpersonal

M365

Windows 10/11

Gestión de identidades y accesos

Adaptabilidad

Educación

Experiencia previa en un rol de Service Desk

Herramientas

Service Now

Azure Cloud

Descripción del empleo

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Service Desk Engineer (French - English - Spanish), Barcelona

Client:

Eurofins

Location:

Barcelona, Spain

Job Category:

Other

EU work permit required:

Yes

Job Description:

In a nutshell

As a Service Desk Agent, you will be the first point of contact to support employees in all IT-related queries. This covers approximately 8,000 end-users and more than 200 sites across Europe.

Where will you be based and what business will you support?

As part of the Europe Service Desk Team, you will be based in Barcelona and provide support to our Food, Feed & Agro Testing Europe business. We support the lab, office, and VIP internal users to enable the business to run smoothly.

How can you help us?

As a 1st Level Support, you will provide technical support to Europe-based end-users (in English language); but also to France-based end-users (in French language) and Spanish-speaking markets by identifying problems, researching and answering questions, troubleshooting problems, or forwarding them to the 2nd level support.

You will support end users regarding:

• Workplace related queries and issues.
• M365 problems (Outlook, Office, Teams, OneDrive, SharePoint, Windows).
• Identity and Access Management queries.
• Desktop and Server patching.
• Applications related problems requiring triage to respective application support group.

Your main activities will be:

• Register, classify, route, follow-up, and resolve requests according to internal processes;
• Own the incoming requests and manage escalations;
• Support the creation of operational documents/instructions for the Service Desk team;
• Identify and document Workarounds;
• Support maintenance and accuracy of Knowledge articles available for end-users via service portal;
• Identify candidates for Service Catalogue items based on commonly requested items by end users;

Qualifications

Are you our kind of extraordinary?

You have:

• Proven experience in a Service Desk agent function;
• Experience in troubleshooting Windows 10, 11;
• Understanding of M365, ability to support user issues;
• Excellent communication and interpersonal skills;
• Very good command of English written and spoken;
• Very good command of French written and spoken;
• Very good command of Spanish written and spoken;
• Can-do approach and capability to work in a dynamically changing environment.

What else should I know?

The following skills and experience are considered a plus:

• Windows Server and AD experience;
• Networking experience;
• Service Now Ticketing usage;
• Azure Cloud knowledge;

Additional Information

What can we offer you?

• A competitive salary package, including bonus and benefits;
• Extensive on-the-job coaching and training opportunities;
• A hybrid working setup;
• Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization;
• A dynamic working environment with a good team spirit where personal development and growth are highly encouraged.

Your application:

As the role and Eurofins' IT Talent Acquisition team are international, please ensure to submit your application in English.

Want to know more about us?

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us achieve this goal!