Service Delivery Specialist

Bunge Iberica SA; Sant Just Desvern; Presencial; EUR 30.000 - 42.000; Jornada completa

Descripción de la vacante

A leading agricultural company is seeking a Service Delivery Specialist in Sant Just Desvern. In this role, you will be responsible for hardware and software support, user onboarding, and managing IT projects. The ideal candidate has a Bachelor's degree and over 2 years of experience in IT support, with strong problem-solving skills. This position offers a competitive compensation package and opportunity for growth.

Servicios

Strong compensation and benefits package

Generous paid time off program

Flexible work arrangements

Formación

• 2+ years of proven experience in an IT support role.
• Proven ability to lead and manage IT projects.
• Deep understanding of ITIL framework and best practices.

Responsabilidades

• Install, configure, troubleshoot, and repair hardware.
• Install and configure software applications.
• Troubleshoot basic network connectivity issues.

Conocimientos

Hardware Support

Software Support

Network Support

Problem-solving

Interpersonal Skills

ITIL Framework

Technical Troubleshooting

Educación

Bachelor’s degree in Computer Science or related field

Descripción del empleo

Service Delivery Specialist

Date: Oct 7, 2025

Location: Sant Just Desvern, B, ES, 08960

City: Barcelona

Country: Spain (ES)

Bunge has an exciting opportunity available for a Service Delivery Specialist. In this role, you will be part of a global team working on challenging, meaningful projects impacting core business activities.

At Bunge, people don’t just come here to work, they come here to grow – solving challenges that directly impact the world with a diverse team of thinkers and doers. Bunge offers a strong compensation and benefits package, generous paid time off program, flexible work arrangements, and opportunity to progress.

Our values:

• Act as One Team by fostering inclusion, collaboration, and respect
• Drive for Excellence by being agile, innovative and efficient
• Do What's Right by acting safely, ethically, and sustainably

Overview:

The Service Delivery Specialist is a highly knowledgeable and experienced professional who plays a vital role in ensuring the seamless operation and continuous improvement of Bunge’s Business Technology (BT) services at the local level.

Essential Functions:

• Hardware Support: Installing, configuring, troubleshooting, repairing, and replacing desktops, laptops, printers, mobile devices, and other peripherals.
• Software Support: Installing, configuring, and troubleshooting operating systems, applications, and software updates.
• Network Support: Troubleshooting basic network connectivity issues
• User Onboarding/Offboarding: Setting up new user accounts, configuring equipment for new hires, and reclaiming equipment from departing employees.
• Documentation and Knowledge Management: Creating and maintaining documentation to facilitate issue resolution and knowledge sharing.
• Vendor Management: Coordination and management with different contractors, vendors, and MSP.
• Incident and Request Management: Utilizing ticketing systems to track, manage, and resolve user requests and technical issues.
• Meeting Room Support: Setting up and maintaining meeting room technology.
• Project Work: Lead and/or participate in local business & BT infrastructure projects.
• BT Asset Refresh Management: Plan and execute timely refreshes of BT assets.

Qualifications:

• Bachelor’s degree, or equivalent combination of education and experience, in Computer Science, Information Technology, or a related field.
• 2+ years of proven experience in an IT support role.
• Proven ability to lead and manage IT projects.
• Excellent communication and interpersonal skills
• Expertise and contributions directly impact the efficiency and reliability of BT systems and services.
• Effective collaboration with various stakeholders.
• Problem-solving and technical skills are essential for minimizing system downtime, mitigating risks, and maintaining secure and productive BT services.
• Deep understanding of ITIL framework and best practices
• Strong understanding of BT asset management principles
• Technical competencies: Hardware Expertise, Networking Fundamentals, Operating System Proficiency, Software Troubleshooting, Cybersecurity Awareness, Mobile Device Management

Bunge is an Equal Opportunity Employer. Veterans/Disabled