Service Delivery Manager - (Job Number : 00054596831)

cognizant technologies; Madrid; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading global professional services company is looking for a Service Delivery Manager based in Madrid. The role involves managing service delivery excellence while enhancing customer satisfaction. Candidates should possess strong communication skills, ITSM knowledge, and a proactive attitude towards teamwork and service improvement. Enjoy flexible working from anywhere in Spain and a variety of training opportunities.

Servicios

Restaurant tickets for every working day

Permanent contract for growth

Flexible benefits for Gympass and nursery tickets

Referral program with rewards

Competitive salary and bonuses

Formación

• Proven experience in service improvement programs.
• Knowledge of ITSM processes required.
• Experience managing teams in a service delivery context.

Responsabilidades

• Ensure service delivery according to contractual SLAs.
• Organize and facilitate Service Review Meetings.
• Manage and measure SLAs, implement improvements.

Conocimientos

Communication

Negotiation

Team Player

Service Improvement

ITSM Processes

Project Management

Agile Methodologies

Fluency in Spanish

Good English

MS PowerPoint and Excel

Herramientas

ServiceNow

ITIL

Descripción del empleo

Service Delivery Manager - (Job Number : 00054596831)

Pay : Competitive

Location : Madrid Ii / Madrid

Employment type : Full-Time

Job Description

• Req# : 2053957

What makes Cognizant a unique place to work? The combination of rapid growth and an innovative national and international environment creates many opportunities for people like YOU — ambitious individuals who want to make a difference. Our delivery model, infused with a culture of high customer and employee satisfaction, fosters positive relationships and successful business outcomes.

Join us as a change-maker :

Position : Service Delivery Manager

Location : Spain / MADRID

The Opportunity

Are you a service manager who pushes yourself to the limit?

Why choose us?

• High-quality projects : Participate in demanding projects focused on digitalization or starting new initiatives from scratch.
• Remote position within Spain : Work from anywhere in Spain with flexibility.
• Learning opportunities : Access training platforms to develop your skills or learn new technologies.
• Teamwork : Collaborate with talented teammates who support you.
• International team : Improve your English communication skills by working with global teams.
• Career growth : Progress vertically and horizontally into new responsibilities and technologies.

Additional benefits include :

• Restaurant tickets for every working day
• Permanent contract for growth
• Flexible benefits for Gympass and nursery tickets
• Referral program with rewards
• Competitive salary and bonuses

What will make you successful in this position?

• Set up the AMS AD services structure at Iris
• Define the Service Catalog for Service Requests
• Ensure service delivery according to contractual SLAs
• Organize and facilitate Service Review Meetings
• Coordinate volume forecasting and charging agreements
• Manage and measure SLAs, implement improvements
• Plan and deliver the full application development cycle
• Handle a CORE-FLEX team

Key Responsibilities

• Excellent communication and negotiation skills
• Team player with proactive attitude
• Proven experience in service improvement programs
• Knowledge of ITSM processes (Incident, Problem, Change, Configuration)
• IT risk management and project management skills
• Structured planning and analytical skills
• Experience with Agile methodologies
• Fluent Spanish and good English communication skills
• Proficiency in MS PowerPoint and Excel
• Experience with ServiceNow and ITIL processes

Apply if you want to thrive in a healthy, trendy environment.

About Cognizant

Cognizant is a leading global professional services company transforming clients' business, operating, and technology models for the digital era. Headquartered in the U.S., listed on NASDAQ, and ranked 205 on the Fortune 500, we value diversity and are an equal opportunity employer.

Additional Information

We provide reasonable accommodations for applicants with disabilities. For assistance, contact or 407-000-0000. All new hires must complete Form I-9 and provide proof of eligibility. We use an Automated Employment Decision Tool to score skills and responses, with details available at NYC applicants can request alternative processes or accommodations.

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