Service Delivery Manager

Amadeus; España; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A global technology company is seeking a Service Delivery Manager to oversee service delivery and manage client relationships. The ideal candidate will have a bachelor's degree, strong cybersecurity knowledge, ITIL certification, and proficiency in English and Dutch. This role involves ensuring that service levels are met and building effective relationships with clients. Attractive remuneration packages are offered, including bonuses and health insurance.

Servicios

Attractive remuneration package

Bonus

Health insurance

Pension

Flexible work environment

Formación

• Ability to pass VGB-B security clearance.
• Knowledge of ABDO standards is desirable.
• Knowledge of contract and project management.

Responsabilidades

• Manage the delivery of contracted services to customers.
• Serve as the primary contact for clients regarding service delivery.
• Ensure SLAs and KPIs are met or exceeded.
• Build and maintain strong client relationships.
• Support contract renewals and expand service offerings.

Conocimientos

Cybersecurity knowledge

ITIL certification

Incident management experience

Proficiency in English

Proficiency in Dutch

Financial management skills

Excellent communication skills

Educación

Bachelor’s degree in computer science, business administration, or related field

Descripción del empleo

Job Title

Service Delivery Manager

Key Responsibilities:

1. Manage the delivery of contracted services such as maintenance and information technology to customers.
2. Serve as the primary contact for internal and external clients regarding service delivery.
3. Ensure SLAs and KPIs are met or exceeded.
4. Deliver implementations and ongoing services on time, meeting client requirements, while managing project schedules, risks, scope, and budgets.
5. Build and maintain strong client relationships and participate in client meetings to ensure satisfaction.
6. Ensure operational teams and service partners understand client needs and provide support.
7. Promote organizational capabilities to achieve contract extensions or additional business.
8. Support contract renewals and expand service offerings within the current customer base.
9. Define budget needs, monitor P&L, and perform variance analysis.
10. Manage customer invoicing and payment milestones.

About the ideal candidate:

1. Bachelor’s degree in computer science, business administration, or related field.
2. Cybersecurity knowledge and experience.
3. Knowledge of ABDO standards (desirable).
4. Ability to pass VGB-B security clearance.
5. Commuting distance to Schiphol Airport.
6. ITIL certification.
7. Incident management experience.
8. Proficiency in English and Dutch, both spoken and written.
9. Knowledge of contract and project management.
10. Financial management skills for budgeting and performance reporting.
11. Excellent communication skills to bridge technical and non-technical stakeholders.

What we offer:

• Attractive remuneration packages including bonus, equity, pension, health insurance, and allowances.
• Global company culture with diverse opportunities for learning.
• Supportive and flexible work environment.
• Diverse and inclusive community.
• Trust, reliability, and a meaningful mission in the travel industry.

Diversity & Inclusion:

Amadeus is committed to diversity, equity, and inclusion, fostering a culture of belonging and fair treatment. We are an equal opportunity employer, considering all qualified applicants without regard to protected characteristics.