Service Delivery Manager

Cisco Systems; Barcelona; Presencial; EUR 70.000 - 110.000; Jornada completa

Descripción de la vacante

Cisco Systems in Barcelona is seeking a senior service delivery leader to own the financial health and strategic direction of key accounts. You will design and execute delivery plans, scale AI‑enabled reporting, and drive portfolio growth while ensuring on-time, on-budget delivery.

You will lead cross-functional teams including Sales and CXMs, present metrics at QBRs, and pursue expansion opportunities, balancing stakeholder needs with Cisco’s portfolio and customer priorities.

Formación

• Bachelor’s degree in a relevant field with 6+ years of professional experience.
• 3+ years of experience managing service delivery across multiple accounts, including P&L oversight and financial planning.
• Experience using data analytics, automation tools and AI-driven tools to improve delivery.
• Experience presenting financial metrics and performance data to executive-level stakeholders.
• Experience collaborating with cross-functional teams (Sales, Technical Support) to execute projects.

Responsabilidades

• Create and execute comprehensive service delivery plans balancing financial health, resources, and client objectives.
• Own financial approvals on scope, pricing and margins to keep projects on budget.
• Lead QBRs and delivery workshops to demonstrate value and identify expansion opportunities.
• Drive continuous improvement by integrating AI-based tools and automation for reporting and planning.
• Analyze customer needs to shape long-term delivery strategies aligned with Cisco’s portfolio.
• Coordinate cross-functional collaboration between technical teams, Sales, and CXMs for unified delivery.

Conocimientos

Service delivery

P&L oversight

Data analytics

Automation tools

AI-driven tools

Executive communication

Cross-functional collaboration

Educación

Bachelor’s degree in a relevant field

Master’s degree

Herramientas

AI-driven tools

Descripción del empleo

Meet The Team

You will join a global team of experts dedicated to powering the future by enabling customers to realize the full value of their Cisco investments. We collaborate across boundaries to deliver AI-optimized, secure, and scalable solutions that bridge the gap between human intent and technical execution.

Your Impact

You will act as the central point of contact for service delivery, taking ownership of the financial health and strategic direction of assigned accounts. You will design and execute delivery plans that align with customer priorities, utilizing data-driven insights to drive operational efficiency and portfolio growth. By leading cross-functional collaboration with Sales and Customer Experience Managers (CXMs), you will ensure that our technology solutions consistently exceed customer expectations.

• Create and execute comprehensive service delivery plans that balance financial health, resource allocation, and customer-specific business objectives.
• Take ownership of financial approvals, including scope, pricing, and margin management, to ensure projects remain on-time and budget-compliant.
• Lead Quarterly Business Reviews (QBRs) and delivery workshops to present performance metrics, demonstrate value, and identify expansion opportunities.
• Drive continuous improvement by integrating AI-driven tools and automation to optimize reporting and resource planning.
• Analyze complex customer needs to shape long-term delivery strategies that align with Cisco’s portfolio and account growth targets.
• Facilitate cross-functional collaboration between technical teams, Sales, and CXMs to ensure unified delivery and swift issue resolution.

Minimum Qualifications

• Bachelor’s degree in a relevant field with 6+ years of professional experience, or a Master’s degree with 4+ years of relevant experience.
• 3+ years of experience managing service delivery across multiple accounts, including P&L oversight and financial planning.
• Demonstrated experience in process improvement using data analytics, automation tools and AI-driven tools
• Demonstrated experience presenting financial metrics and performance data to executive-level customer stakeholders during business reviews.
• Experience collaborating with cross-functional teams, such as Sales or Technical Support, to execute customer-facing projects.

Preferred Qualifications

• Expert-level industry certification such as PMI (Project Management Professional), , or CCIE.
• Advanced proficiency in Cisco-specific product portfolios and service delivery ecosystems.
• Demonstrated history of identifying and capturing account expansion or portfolio growth opportunities.
• Experience implementing AI-based demand forecasting or predictive resource allocation models.
• Proven ability to manage conflict and lead escalations to successful resolutions for high-value clients.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Cisco is an affirmative action and equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.