Renewals Specialist

Cisco; Alcobendas; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

Cisco is seeking a Collaboration Renewals Specialist to join the Collaboration Renewals Sales team. This role focuses on driving growth in renewals by crafting a superior customer renewal experience and addressing objections, adoption barriers, and migration opportunities.

You will work closely with customers, partners, and internal teams across sales, engineering, and marketing to build renewals strategies and land and expand opportunities within existing accounts.

Formación

• Fluency in French and English for customer, partner, and internal interactions.
• 5+ years of experience in sales, renewals, sales support, customer success, or account management.
• Proven track record of managing high-volume portfolios and exceeding targets.
• Experience using a CRM or sales tracking tool to manage accounts and opportunities.

Responsabilidades

• Build and manage a renewals pipeline for upcoming renewals and strategic near-term growth.
• Articulate business benefits of Collaboration Software to customers and partners.
• Influence stakeholders and cross-functional teams to align renewals strategies.
• Analyze data to support quotes and close renewal opportunities.
• Collaborate with Cisco Partners, Account Executives, and technical teams to drive renewals.

Conocimientos

French language

English language

Sales experience

Renewals experience

CRM awareness

Herramientas

Salesforce

Gong

Descripción del empleo

Meet the Team

Cisco is looking for a Collaboration Renewals Specialist to join our Collaboration Renewals Sales team. The team forms part of the Software Recurring Revenue Sales organization and a talent engine for Cisco Sales with diverse and motivated teams that consistently deliver profitable growth.

We serve our customer life‑cycle through a series of selling motions to drive higher value and an efficient experience from Cisco solutions to drive relevant business outcomes. We are a global, dynamic team that brings excitement to the sales environment every day. We connect Cisco customers with solutions that can transform their businesses and change the world for the better. You will discover a creative, flexible and award‑winning working environment using the latest Cisco technology to enable and empower you to perform to the very best of your abilities. Our teams adapt quickly to respond to market changes and are all highly encouraged to give back to our local communities.

Your Impact

This role will be responsible for driving growth in renewals sales and crafting a successful customer renewal experience. It will be achieved by sharing customer value propositions for Collaboration offers, addressing objections, adoption barriers, competitive risks, and highlighting compelling migration and expansion options. The role requires close collaboration directly with customers, partners and internal team members across sales, engineering, and marketing.

Requirements

A Renewals Specialist for the Collaboration portfolio is an exciting role, where the ability to collaborate is at its core and no two days are the same. As the specialist for your region, you will be responsible for driving growth in renewals sales and crafting a successful customer renewal experience.

• Build, develop, and execute a sales pipeline based on upcoming renewals for near‑term in‑quarter growth while running the future‑term pipeline to work early and ahead of time on key future renewals.
• A strong sales competence and confidence when communicating the business benefits our Collaboration Software provides customers.
• Demonstrates the ability to influence stakeholders at various levels, our Partners and partner teams on the Collaboration Renewals story, providing strategic recommendations that align with broader business objectives and organizational goals.
• Strong data analysis skills, supporting quote creation and closing renewals opportunities for accounts.
• Lead and build sales opportunities—working closely with Cisco Partners, Collaboration Account Executives, and technical teams to build a renewals strategy for key accounts.
• Drive "Land and Expand" initiatives by identifying cross‑sell and up‑sell opportunities within the existing customer base.
• Use Salesforce.com and Gong.io to track current/potential customer interactions and drive progression of opportunities through the sales cycle.

Minimum Qualifications

• Fluency in French and English, including written and verbal communication for customer, partner, and internal business interactions.
• 5+ years of experience in sales, renewals, sales support, customer success, or account management.
• Proven track record of managing high‑volume portfolios, working directly with customers and/or channel partners and exceeding quarterly sales or renewal targets.
• Experience using a CRM or sales tracking tool, such as Salesforce.com, to manage customer accounts, pipeline, or sales opportunities.

Preferred Qualifications

• Previous experience working with Salesforce and Gong.
• Acts as a mentor and subject matter expert, demonstrating leadership through the guidance of peers and the proactive management of cross‑functional initiatives.
• Exhibits advanced critical thinking skills to resolve non‑routine, complex challenges that require a balance of technical expertise and business acumen.
• Experience with Cisco Install Base, Cisco software offers, or recurring revenue renewal cycles.
• In‑depth knowledge of Cisco’s Collaboration portfolio, including Webex, Calling, and Contact Center solutions.
• Demonstrated ability to thrive in a fast‑paced, matrixed organizational environment.
• A self‑starter/high energy/positive demeanor/customer‑focused.
• Strong negotiation and communication skills.
• Ability to analyze data and financial reports to propose, identify and upsell renewals.
• Familiarity with recurring revenue renewal cycles.
• Strong analytical skills to assess customer needs and propose effective solutions.
• Exceptional organizational skills with the ability to manage multiple accounts and deadlines.
• Detail‑oriented with strong follow‑up practices.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.