Service Coordinator

buscojobs España; Barcelona; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

Una empresa innovadora en el sector de TI y desarrollo de software está buscando un Coordinador de Servicios apasionado. El candidato se encargará de la gestión integral de operaciones y la satisfacción del cliente, mientras disfruta de beneficios atractivos como trabajo remoto en España, un presupuesto de formación y vacaciones extensas.

Servicios

Beneficios sociales de 2.200€ al año

Presupuesto de formación de 2.000€ al año

Snacks saludables en la oficina

26 días de vacaciones

Últimas herramientas tecnológicas

Oficinas bien ubicadas

Formación

• Experiencia previa en entornos ágiles.
• Entendimiento de tecnologías de infraestructura y aplicaciones.
• Capacidad para aprender de manera continua.

Responsabilidades

• Asegurar la continuidad de los procesos de soporte y las mejores prácticas.
• Monitorear y gestionar operaciones diarias y el rendimiento del servicio.
• Coordinar respuestas a incidentes y facilitar la comunicación con stakeholders.

Conocimientos

Experiencia con operaciones / Service Desk

ITSM

ITIL v4

Conocimiento de herramientas de helpdesk

Proficiencia en Jira

Mentalidad orientada al cliente

Habilidades de comunicación

Fluidez en español

Fluidez en inglés

Herramientas

Jira

Descripción del empleo

Join to apply for the Service Coordinator role at SEAT CODE .

At SEAT CODE, we thrive in a dynamic, start-up environment where innovation and collaboration are key. We're looking for a passionate and driven HOLA Support Service Coordinator to join our team.

Responsibilities :

• Service Governance : Ensuring full continuity of support processes end-to-end and adherence to best practices.
• Service Operations and Delivery : Overseeing daily operations, monitoring service performance, managing incidents, and ensuring service delivery according to SLAs.
• Incident and Problem Management : Coordinating responses to incidents, facilitating stakeholder communication, and escalating critical issues as needed.
• Service Performance and Reporting : Monitoring, reporting, and creating dashboards to drive continuous improvement.
• Stakeholder Relationship Management : Acting as the main contact for stakeholders, ensuring high customer satisfaction.
• Team Coordination : Managing operative tasks and backlog for the support team.
• Level 1 Service Support : Providing incident management support for tickets related to websites and eCommerce platforms.

What we offer :

• Remote work within Spain.
• Social benefits of 2.200€ per year.
• Training budget of 2.000€ per year.
• Healthy snacks in the office.
• 26 days of vacation.
• Latest technology tools.
• Well-located offices.

Minimum Requirements :

Skills :

• Experience with Operations / Service Desk, ITSM, and ITIL v4; certification is a plus.
• Experience in agile environments.
• Knowledge of helpdesk tools, procedures, and protocols.
• Proficiency with Jira platform.
• Understanding of infrastructure and application technologies.
• Willingness to learn and improve continuously.
• Strong prioritization and efficiency skills.
• Proactive, customer-oriented mindset.
• Good teamwork and communication skills.
• Fluent in Spanish and English (spoken and written).

Additional Information :

• Seniority level : Associate
• Employment type : Full-time
• Job function : Information Technology
• Industries : Motor Vehicle Manufacturing and Software Development

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