Service Contract Leader — Southern Europe

Vanderlande Industries B.V.; Barcelona; Presencial; EUR 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Structured onboarding

Learning platforms

20 vacation days

Career growth opportunities

Competitive benefits

Global exposure

Descripción de la vacante

Vanderlande is seeking a Service Contract Manager to own day-to-day management and long-term success of service contracts across Southern Europe. You will translate contracts into operational performance, drive improvements, and maintain customer confidence as their trusted service partner.

You will lead delivery of service and maintenance contracts, coordinate resources and subcontractors, and manage budgets while driving continuous improvement and growth opportunities across Spain and Southern

Formación

• Bachelor's degree in Engineering, Business Administration, Operations Management, or a related field.
• Experience in service management or a role closely related to service contract management.
• Understanding of service operations, maintenance execution, and contract delivery.
• Strong leadership, communication, and stakeholder management skills.
• Entrepreneurial mindset with a proactive and customer-focused approach.
• Experience within automated handling systems, capital goods, industrial automation, logistics, or system integration environments.
• Experience working with third-party service providers and subcontractors.
• Knowledge of service contracts and commercial agreements is considered an advantage.
• Strong project management and organizational skills.
• Financial awareness and experience managing operational budgets.
• Ability to analyze data, KPIs, and operational performance metrics.
• Fluent in English, both written and verbal.
• Willingness to travel domestically and internationally when required.
• Strong focus on customer satisfaction, continuous improvement, and team development.
• Strong commercial awareness with the ability to recognize customer needs and translate them into service and business opportunities.
• Experience supporting service sales activities, contract renewals, or business development within a service-driven environment.
• Strong focus on customer value creation, commercial growth, and long-term relationship management.

Responsabilidades

• Lead the operational delivery of service and maintenance contracts, ensuring agreed service levels, performance targets, and contractual obligations are achieved.
• Coordinate maintenance activities, resources, suppliers, and subcontractors to ensure safe and efficient execution of planned and corrective work.
• Build strong customer relationships and act as the primary operational contact for contract-related matters, performance discussions, and escalations.
• Monitor contract performance through KPIs and operational data, identifying opportunities to improve efficiency, reliability, and customer satisfaction.
• Manage contract budgets, including labour, materials, spare parts, and external service costs, while supporting healthy financial performance.
• Drive continuous improvement initiatives that enhance service delivery, operational excellence, and long-term customer value.
• Lead small retrofit, modernization, and replacement projects from planning through execution, ensuring scope, schedule, budget, and quality objectives are met.
• Prepare and present operational and performance reports to customers and internal stakeholders, providing clear insights and recommendations.
• Collaborate closely with internal service teams, engineering specialists, procurement, and HSE colleagues to ensure successful contract delivery.
• Promote a strong safety culture by ensuring compliance with safety regulations, contractual requirements, and Vanderlande standards.
• Identify opportunities for contract growth, service improvements, upgrades, and modernization activities, translating customer needs into value-adding service solutions.
• Contribute to service sales objectives by developing trusted customer relationships, supporting contract renewals, and collaborating with commercial teams to expand the service portfolio within existing accounts.

Descripción del empleo

Vanderlande is seeking a Service Contract Manager to own day-to-day management and long-term success of service contracts across Southern Europe. You will translate contracts into operational performance, drive improvements, and maintain customer confidence as their trusted service partner.

You will lead delivery of service and maintenance contracts, coordinate resources and subcontractors, and manage budgets while driving continuous improvement and growth opportunities across Spain and Southern