Service Campaign Order Management Team Coordinator

Rohde & Schwarz; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading technology company seeks a Service Campaign Order Management Team Coordinator based in Madrid. The role involves administrative coordination of international service campaigns, requiring strong leadership, excellent communication, and problem-solving skills to ensure customer satisfaction and team efficiency. Ideal candidates are experienced in business administration and have a proven record of managing multicultural teams.

Formación

• Several years of experience in administrative processing of service operations.
• Experience in leadership and employee development of a multicultural team remotely.
• Excellent English language skills (both written and spoken).

Responsabilidades

• Lead the team in managing administrative processing of international service campaigns.
• Coordinate activities from offer phase to closure with stakeholders.
• Monitor campaign progress and manage information.

Conocimientos

Leadership

Communication

Customer Orientation

Problem Solving

Educación

Degree in Business Administration

Vocational Training in Business Administration

Herramientas

MS Office

SAP

Descripción del empleo

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In the frame of our growing international Service business, the coordination and alignment of the campaign order management activities accross different countries, each with specific legal requirements, have become very challenging and require a new approach. The new EU Campaign order management Team Coordinator will take on the responsibility of leading the team in the administrative processing of international service campaigns, striving for efficiency and Customer's satisfaction. The position is based in Madrid, Spain, where one of R&S main Service centers is located.

• Administrative processing of service operations, particularly campaigns conducted by our service technicians and engineers in Europe, and worldwide, in accordance with R&S guidelines, processes and framework agreements.
• Administrative management of campaigns from the offer phase to closure, in coordination with internal and external stakeholders (e.g., preparing and leading kick-off meetings).
• Monitor progress of campaigns during the offer phase and make escalations accordingly.
• Responsibility for information management during campaigns.
• Professional leadership of the European team for campaign administration.
• Active development and management of specific key performance indicators, particularly cost controlling.
• Creation of reports and reviews in collaboration with internal interfaces, on-site service employees, and management.
• Primary point of contact for special cases, escalations, complex issues, and customer inquiries related to the respective area of responsibility.
• Continuous professional development of the team and participation in cross-location, international projects to improve the administration of service activities.

Your Qualifications

• Successfully completed vocational training in business administration, a degree in business administration (m / f / d), or a comparable commercial training program.
• Several years of experience in the administrative processing of service operations
• Proven ability to understand complex issues and resolve them in a customer-oriented manner, while also serving the interests of our company.
• Experience working with internal stakeholders and the ability to effectively communicate with various departments and hierarchical levels.
• Experience in leadership and employee development of a multicultural team remotely.
• Excellent knowledge of MS Office and SAP
• Excellent English language skills (both written and spoken)
• Willingness to undertake regular business travel

Interested?

We are looking forward to receiving your application! Ideally, you should apply online with the reference number. If you have any questions, please feel free to contact your recruiting contact via LinkedIn.

Equal opportunities are important to us. We are looking forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age as well as sexual orientation and identity.

reference number 11980 EU SOM

Rohde & Schwarz is a global technology company with approximately 14,000 employees and three divisions Test & Measurement, Technology Systems and Networks & Cybersecurity. For 90 years, the company has been developing cutting-edge technology, pushing the boundaries of what is technically possible and enabling customers from various sectors such as business, government and public authorities to maintain their technological sovereignty.

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Other

Telecommunications

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