Serbian Customer Service Representative for Booking

TP; Barcelona; Presencial; EUR 22.000; Jornada completa

Descripción de la vacante

Join a leading company as a Serbian Customer Service Representative in Barcelona. You will be responsible for providing exceptional customer support to international travelers while enjoying various benefits including flexible working hours and opportunities for growth. Your problem-solving skills and empathetic nature will shine in this multicultural environment.

Servicios

Private health insurance upon permanent contract

Flexible nursery transport remuneration

Feel Good program with activities

Opportunities for growth and learning

Initial training and ongoing coaching

Formación

• C2 level in Serbian and advanced English required.
• Experience in customer service or contact centers is valued.
• User-friendly PC skills are necessary.

Responsabilidades

• Understand and identify customer needs for support.
• Mediate between travelers and accommodation suppliers.
• Clarify inquiries about services and provide accurate information.

Conocimientos

Communication

Problem-solving

Teamwork

Empathy

Open-mindedness

Herramientas

Office 365

CRM Database

Descripción del empleo

Serbian Customer Service Representative for Booking

6 days ago Be among the first 25 applicants

This range is provided by TP. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you!

Job responsibilities:

As a customer support advisor for Booking, you will be responsible for understanding and identifying customer needs. You will listen, respond, and mediate between our international travelers and accommodation suppliers worldwide, always ensuring a high level of customer service.

Clarify inquiries about service, payment, and technical requirements, provide accurate information, and follow set processes via email and phone.

If you are empathetic, a good listener, and enjoy problem-solving and teamwork, this is the right job for you!

Requirements:

• Serbian: C2 level and advanced English
• Excellent communication and interpersonal skills, both written and spoken
• User-friendly PC skills: Office 365, CRM Database, and other internal platforms
• Problem-solving and solution-driven mentality
• Positive, motivated mindset to handle tricky customer problems
• Goal-oriented work approach
• Open-mindedness to changing priorities and processes
• Affinity with accommodation platforms
• Experience in customer service or contact centers is valued
• Availability to work from the office and from home (within 100 km from the office)

Benefits:

• Contract: 38.5 hours/week (Monday to Sunday)
• Salary: €21,262 gross/year
• Shift hours: 09:00 - 20:00
• Temporary contract
• Feel Good program with Spanish lessons, quizzes, and group activities
• Free private health insurance upon permanent contract
• Flexible nursery transport remuneration after probation
• Multicultural, international environment
• Modern office near Glories shopping mall
• Opportunities for growth and learning
• Initial training and ongoing coaching

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• IT Services and IT Consulting

This job posting is active. No indications of expiration are present.