Senior UX Research Operations Coordinator

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Senior UX Research Operations Coordinator, Alcobendas

Client: Adaptavist

Location: Alcobendas, Spain

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

27.04.2025

Expiry Date:

11.06.2025

Job Description:

Working at Adaptavist is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow. We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, Monday.com, and Aha! We make change happen. From anywhere. Our flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.

About the team

At Adaptavist, we are a dedicated team of six, specialising in market and UX research. As the knowledge hub of the company, we drive success through informed decision-making, user-centric design, and strategic market positioning. We maintain strong team cohesion through regular meetings, social events, and collaborative problem-solving sessions. Despite being spread across Spain, Germany, and the UK, we work seamlessly together. Each team member collaborates closely with different parts of the business, becoming experts in their respective areas.

About the role

The Research Operations Coordinator supports the central Research Team, which employs diverse research methodologies and analysis tools to inform product development across business units. The team focuses on User Experience and Market Research to guide decision-making, discover new market opportunities, evaluate our products against competitors, and ensure high usability and usefulness standards. This role requires strong organizational skills and attention to detail, primarily to ensure research projects run smoothly and efficiently. Responsibilities include setting high standards for research quality, streamlining processes, managing research tools, simplifying participant recruitment, and ensuring GDPR compliance to protect data. The Coordinator plays a key role in improving research approaches and producing insights that influence business decisions.

What you'll be doing

• Establish Standards and Frameworks: Collaborate with the UX team to develop and update best practices for recruiting and engaging participants; create SOPs for research activities; develop templates for reports and presentations; define a research operations roadmap; ensure GDPR compliance.
• Enhance Research Operations Efficiency: Develop recruitment strategies; build collaboration with internal teams; evaluate and refine recruitment methods; foster a community of engaged participants; communicate research value internally and externally.
• Manage and Administrate Research Assets: Oversee research budgets; manage research tools; coordinate with legal and finance teams; maintain vendor relationships; create templates and support content publication.

What we're looking for

• Background in UX or Market Research Operations with strong task management skills.
• Ability to perform under pressure and deliver results.
• Skilled in stakeholder engagement and guiding teams.
• Experience managing multiple projects and connecting with diverse audiences.
• Leadership skills to inspire cross-departmental teamwork.
• Comfort working in an international, multicultural environment.