Senior TravelTech Customer Success Manager

Hotelbeds Group; Palma; Remote; EUR 45,000 - 65,000; Full time

Job summary

HBX Group is seeking a proactive Customer Success Specialist to manage a portfolio of strategic clients, including enterprise accounts. You will drive product adoption, improve satisfaction, and maximize retention and growth while collaborating with internal teams to seize expansion opportunities.

You will serve as an escalation point when needed, ensuring seamless onboarding and ongoing value delivery, with a focus on delivering exceptional customer experiences across a global hospitality tech

Qualifications

• 3+ years in Customer Success or related role.
• Experience managing enterprise or high-value accounts.
• SaaS or hospitality tech experience is a plus.

Responsibilities

• Manage a portfolio of strategic and high-value accounts.
• Lead customer onboarding, implementation and adoption activities.
• Identify expansion, cross-sell, and upsell opportunities.
• Collaborate with Product, Sales, and Support teams to drive outcomes.
• Monitor customer health metrics and deliver data-driven recommendations.

Skills

Relationship-building

Stakeholder management

Customer-centric

Multi-account management

Negotiation

Communication skills

Tools

CRM systems

Customer success platforms

Job description

HBX Group is seeking a proactive Customer Success Specialist to manage a portfolio of strategic clients, including enterprise accounts. You will drive product adoption, improve satisfaction, and maximize retention and growth while collaborating with internal teams to seize expansion opportunities.

You will serve as an escalation point when needed, ensuring seamless onboarding and ongoing value delivery, with a focus on delivering exceptional customer experiences across a global hospitality tech