Senior Telecommunications Technician

BULL SERVICES LIMITED; País Vasco; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Senior Telecommunications Technician, where your extensive experience in NOC operations and RAN technologies will drive impactful solutions. You will manage incidents, troubleshoot complex issues, and lead a dedicated team towards excellence in customer support. This role offers a unique opportunity to work with cutting-edge technologies and systems, ensuring high-quality service delivery. If you're passionate about telecommunications and eager to make a difference, this is the perfect opportunity for you.

Formación

• Over 10 years of experience as a NOC Technician with RAN expertise.
• Strong troubleshooting and analytical skills for network management.

Responsabilidades

• Manage N1 incidents and customer complaints effectively.
• Propose corrective actions for recurring issues in network operations.

Conocimientos

NOC Technician

RAN management (2G, 3G, 4G, 5G)

Technical Support Service

Troubleshooting

Customer Support Processes

Herramientas

iGRI

OMEGA

INFOVISTA

GRAFANA

MS Office (Excel, PowerPoint, Word)

Descripción del empleo

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Experience and Expertise (more than 10 years)

• More than 10 years as NOC Technician with knowledge in 2G, 3G, 4G, and 5G RAN.
• Experience with radio equipment from Nokia and Ericsson in the above technologies.
• Extensive experience in N1 Technical Support Service and RAN network management.
• Solid knowledge of support processes for customers in the RAN Mobile Access area.
• Knowledge of RAN protocols, equipment, and functionalities.
• Ability to analyze, troubleshoot, and propose solutions.

Functions

• Management of N1 incidents, diagnostics, customer complaints, and execution of BTPs.
• Proposal of corrective actions for recurring problems.
• NOC team management and quality analysis capacity.

Tools

• Systems for activity and job reception, incident management, and BTPs : iGRI.
• Network Elements Management Systems : specific to the RAN manufacturers involved.
• Network and Fault Management Systems : OMEGA, INFOVISTA, GRAFANA.
• MS Office : Excel, PowerPoint, and Word.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

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Location : Madrid, Community of Madrid, Spain. Posted 2 months ago.