Senior Telecommunications Technician

BULL SERVICES LIMITED; León; Presencial; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a skilled NOC Technician with over a decade of experience in RAN technologies, including 2G, 3G, 4G, and 5G. This full-time role involves managing N1 incidents, providing technical support, and overseeing a dedicated NOC team. You will utilize advanced tools and systems to ensure optimal network performance and customer satisfaction. Join a forward-thinking company that values expertise and offers a collaborative environment where your contributions can make a significant impact on telecommunications services.

Formación

• More than 10 years as NOC Technician with knowledge in 2G, 3G, 4G, and 5G RAN.
• Solid knowledge of support processes for customers in the RAN Mobile Access area.

Responsabilidades

• Management of N1 incidents, diagnostics, and customer complaints.
• Proposal of corrective actions for recurring problems.

Conocimientos

NOC Technician

RAN Management

Troubleshooting

Customer Support

Radio Equipment Knowledge

Herramientas

iGRI

OMEGA

INFOVISTA

GRAFANA

MS Office

Descripción del empleo

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Experience and Expertise (more than 10 years)

• More than 10 years as NOC Technician with knowledge in 2G, 3G, 4G, and 5G RAN.
• Experience with radio equipment from Nokia and Ericsson in the above technologies.
• Extensive experience in N1 Technical Support Service and RAN network management.
• Solid knowledge of support processes for customers in the RAN Mobile Access area.
• Knowledge of RAN protocols, equipment, and functionalities.
• Ability to analyze, troubleshoot, and propose solutions.

Functions

• Management of N1 incidents, diagnostics, customer complaints, and execution of BTPs.
• Proposal of corrective actions for recurring problems.
• NOC team management and quality analysis capacity.

Tools

• Systems for activity and job reception, incident management, and BTPs : iGRI.
• Network Elements Management Systems : specific to the RAN manufacturers involved.
• Network and Fault Management Systems : OMEGA, INFOVISTA, GRAFANA.
• MS Office : Excel, PowerPoint, and Word.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

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Location : Madrid, Community of Madrid, Spain. Posted 2 months ago.