Senior Technician (IT Change Management)

NATO Communications and Information Agency (NCIA); Torrejón del Rey; Presencial; EUR 45.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meaningful work

5 year contract with tax-free salary +

Expatriation allowances

Private health insurance

30 days annual leave

NATO Pension Scheme

Professional training & wellbeing

Descripción de la vacante

Based in Torrejon, Spain, the NATO Communications and Information Agency (NCIA) invites applications for a Senior Technician (IT Change Management). You will support change management and configuration efforts as part of CSU Torrejon, delivering secure IT services for NATO customers across peacetime and crisis operations.

You bring 2+ years in change management, CMDB accuracy, audits, and vendor SLAs, plus leadership experience and fluent English.

Formación

• Higher vocational training in a relevant discipline with 2 years post-related experience.

Responsabilidades

• Undertakes basic risk management activities.
• Maintains documentation of risks, threats, vulnerabilities and mitigation actions.
• Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries.
• Assists in the definition and management of requirements.
• Applies tools, techniques and processes to administer, track, log, report on and correct configuration items, components and changes.
• Assists with audits to check the accuracy of the information and undertakes any necessary corrective action under direction.
• Applies tools, techniques and processes to administer, track, log, report on change requests.
• Applies change control procedures for standard, low-risk changes.
• Identifies common types of infrastructure and non-infrastructure changes in information technology.
• Describes the process of change management and the key deliverables of IT service.

Conocimientos

Change management

Configuration management

Audits & reconciliations

Vendor contracts SLAs

Team leadership

English fluency

Educación

Higher vocational training

Secondary education + 4 years experience

Herramientas

CMDB

Descripción del empleo

Who we are:

Primary Location

Spain-Torrejon

Schedule

Full-time

Application Deadline

27-Aug-2026, 2:59:00 PM

Salary (Pay Basis)

4,404.21

Grade

NATO Grade G10

For more than 70 years, NATO's mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCIA) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCIA, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia. Our technology and cyber experts allow NATO to conduct critical operations, protect NATO's airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff. Our staff members represent both the diversity and unity of our Alliance. When you join the NCIA, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in Torrejon, Spain, you will join the Agency as we embark on a journey to transform our IT services to support NATO's Digital Endeavour. You will join CSU Torrejon that is responsible to manage, deliver and maintain assigned Communication and Information Systems (CIS) products and services for the Agency's customers during peacetime, crisis and war throughout its assigned AOR and as otherwise directed. As the local service provider and Service Management Authority (SMA) for the Combined Air Operations Centre - Torrejon (CAOC-T), it supports the NCIA in delivering secure, reliable end-to-end services under the Enterprise Service Delivery Model (ESDM).

We are looking for a driven and enthusiastic Senior Technician (IT Change Management), who will take on the following roles and responsibilities:

• Undertakes basic risk management activities.
• Maintains documentation of risks, threats, vulnerabilities and mitigation actions.
• Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries.
• Assists in the definition and management of requirements.
• Applies tools, techniques and processes to administer, track, log, report on and correct configuration items, components and changes.
• Assists with audits to check the accuracy of the information and undertakes any necessary corrective action under direction.
• Applies tools, techniques and processes to administer, track, log, report on change requests.
• Applies change control procedures for standard, low-risk changes.
• Identifies common types of infrastructure and non-infrastructure changes in information technology.
• Describes the process of change management and the key deliverables of IT service.

For a full list of duties, please review the job description on the NCIA career site.

About you:

The valuable knowledge and experience that you bring to this role are:

• Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience.
• 2 years of practical experience in managing change request from initiation to closure while engaging with relevant process owners and stakeholders.
• 2 years of experience in configuration management, maintaining CMDB/inventory accuracy, performing audits and reconciliations, managing software licenses, and administering external vendor support contracts and SLAs.
• Experience in leading small teams.
• Fluency in English, both written and spoken.

What we offer:

• Genuinely meaningful work as part of the most successful alliance in history;
• 5 year contract with competitive tax-free salary and household and children' allowances;
• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
• Excellent private health insurance scheme;
• Generous annual leave of 30 days plus official holidays;
• NATO Pension Scheme;
• Development programs such as professional training, wellbeing, and more

To learn more about NCIA and our work, please visit our website.

The NCIA prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.

Additional details on the conditions of application can be found via the NCIA career site.