Senior Technical Support Specialist

GMV Spain; Tres Cantos; Presencial; EUR 52.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation package

Career development

Wellbeing program

Descripción de la vacante

GMV Spain is seeking an engineer or technical specialist to gain a deep understanding of our Cross Domain products and provide advanced support to customers in high-security environments. You will handle incident analysis, deliver deployment guidance, and maintain internal demo platforms.

The role also involves contributing to technical documentation, gathering customer needs, and collaborating with product and security teams to drive improvements.

Formación

• Experience in communications infrastructure, perimeter security, or cybersecurity.
• Proficient in English at least B2 level.
• Strong networking, systems, and security knowledge.

Responsabilidades

• Analyzing and resolving incidents in systems deployed in high-security environments.
• Providing technical support and guidance to teams deploying, commissioning, and upgrading the products.
• Deploying and maintaining internal platforms and demo environments.
• Contributing to the product's technical documentation and operating procedures.
• Gathering customer needs and passing improvement proposals to the product team.

Conocimientos

Networking

Security

Windows

Linux

Virtualization

Documentation

English (B2)

Descripción del empleo

Do you want to face new challenges without giving up the stability of a highly experienced technology group?

We are looking for an engineer or technical specialist who can gain a deep understanding of our Cross Domain products and provide advanced support to our customers in high-security environments.

We’ll get to the point; we’ll tell you what's not on the web. If you want to know more about us go to GMV website

WHAT CHALLENGE WILL YOU BE TAKING ON?

You will provide technical assistance for our products to security administrators and technical teams.

Your main responsibilities will be:

• Analyzing and resolving incidents in systems deployed in high-security environments.
• Providing technical support and guidance to the teams responsible for deploying, commissioning, and upgrading the products.
• Deploying and maintaining internal platforms and demo environments.
• Contributing to the product's technical documentation and the associated operating procedures.
• Gathering customer needs and passing improvement proposals on to the product team.

WHAT DO WE NEED IN OUR TEAM?

We are looking for specialists with experience in communications infrastructure, perimeter security, or cybersecurity, and a B2 level of English.

Technical skills:

• Networking and communications: knowledge of TCP/IP and the main application protocols, configuration and administration of firewalls, switches, and routers, as well as network traffic analysis and troubleshooting.
• Systems: Windows and Linux.
• Virtualization: administration and maintenance of virtualized environments.
• Security: knowledge of cybersecurity, perimeter security, and PKI (Public Key Infrastructure) technologies.
• Regulations: knowledge of the Spanish National Security Framework (ENS) and CCN-STIC guides is a plus.
• Technical documentation: ability to write and maintain technical documentation and procedures.

If you enjoy diagnosing complex incidents, working across different technologies, and understanding how systems work end to end, we want to meet you.

WHAT DO WE OFFER?

Personalizedcareer plan development and training.

National and international mobility. Do you come from another country?We can offer you a relocation package.

Competitivecompensation with ongoing reviews, flexible compensation anddiscount on brands.

Wellbeingprogram: Health, dental and accident insurance; free fruit and coffee,physical, mental and financialhealth training, and much more!

If you have any questions please do not hesitate to contact Carolina Barber Caso, in charge of this vacancy.