Senior Technical Support Engineer, Trilogy (Remote) - $60,000 / year USD

Trilogy; Tarragona; A distancia; USD 30.000; Jornada completa

Descripción de la vacante

A leading company in software innovation, Trilogy is seeking a Senior Technical Support Engineer to revolutionize technical support. This remote role requires a proactive engineer to handle complex issues that AI cannot resolve, with a focus on enhancing AI capabilities and delivering high-quality customer support.

Formación

• 4+ years in technical support or engineering roles.
• Experience with generative AI tools and workflow automation.
• Strong self-learning and problem-solving skills.

Responsabilidades

• Resolve complex technical challenges beyond AI capabilities.
• Enhance AI systems through your expertise.
• Bridge AI and customer challenges.

Conocimientos

Problem-solving

Self-learning

Herramientas

Generative AI tools

Workflow automation

Custom GPT development

Descripción del empleo

Senior Technical Support Engineer, Trilogy (Remote) - $60,000 / year USD

Join to apply for the Senior Technical Support Engineer role at Trilogy

This range is provided by Trilogy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: $30.00 / hr - $30.00 / hr

About the role

At Trilogy, we revolutionize technical support by combining human expertise with artificial intelligence. We seek sharp, experienced problem-solvers to handle complex issues that AI cannot yet resolve. This role requires a proactive, self-sufficient engineer ready to master multiple products quickly.

What You Will Be Doing

• Resolve complex technical challenges beyond AI capabilities
• Enhance AI systems through your expertise
• Transform customer problems into system improvements

What You Won’t Be Doing

• Expect extensive onboarding; mastery of products is required within 30 days
• Constant guidance is not provided; independence is essential

Key Responsibilities

• Bridge AI and customer challenges, delivering high standards in support
• Improve AI capabilities with your technical insights

Basic Requirements

• 4+ years in technical support or engineering roles
• Experience with generative AI tools, workflow automation, and custom GPT development
• Strong self-learning and problem-solving skills

About Trilogy

Trilogy has been a leader in software innovation and business incubation for over 30 years, focusing on customer-centric design and modern cloud solutions. Join us to grow your career in a dynamic environment.

Employment Details

This is a full-time, long-term contractor position at $30/hour, totaling approximately $60,000 annually, paid weekly. Immediate start available.