Senior Technical Support Engineer, Trilogy (Remote) - $60,000 / year USD

Trilogy; Andosilla; A distancia; USD 60.000; Jornada completa

Descripción de la vacante

Trilogy is seeking a Senior Technical Support Engineer to join our remote team. In this role, you'll solve complex technical challenges by bridging AI and human expertise, while mastering diverse products quickly. Ideal candidates will have a strong technical support background and enjoy independence in a fast-paced environment.

Formación

• 4+ years in technical support or engineering experience.
• Advanced mastery of generative AI tools.

Responsabilidades

• Blend human expertise with AI to solve complex cases.
• Teach systems to improve through detective-like problem solving.

Conocimientos

Technical support

Problem-solving

Generative AI tools

Descripción del empleo

Senior Technical Support Engineer, Trilogy (Remote) - $60,000 / year USD

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This range is provided by Trilogy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

30.00 / hr - $30.00 / hr

Ready to revolutionize technical support? At Trilogy, we've transformed support into a high-stakes puzzle-solving arena. Our AI handles routine tasks, allowing you to focus on complex technical challenges across our enterprise software products. This role offers a unique opportunity for technical problem-solving excellence.

Warning : This position is demanding. We move fast, think faster, and expect excellence from day one. If you thrive on independence, enjoy solving complex puzzles, and can start immediately, you might be the superhero we need.

Are you ready to push the boundaries of technical support? Let’s accelerate your career.

What You Will Be Doing

You will bridge AI and human expertise, solving challenging cases and teaching systems to improve. Think of yourself as a detective, innovator, and AI mentor.

What You Won’t Be Doing

• Enjoying a leisurely onboarding — mastering multiple products within the first month is expected.
• Looking for step-by-step guidance — independence is required.

Key Responsibilities

Blend human expertise with AI, handling complex cases and expanding AI capabilities.

Basic Requirements

• 4+ years in technical support or engineering, solving complex challenges.
• Advanced mastery of generative AI tools, creating workflows and custom solutions.

About Trilogy

Trilogy has supported hundreds of software businesses for three decades, focusing on talent, innovation, and new ventures. We foster a collaborative environment where you can grow your career.

This is a full-time, long-term role, immediately available, with compensation of $30 / hour, totaling $60,000 / year for 40 hours / week. Payment is weekly.

• Seniority level : Associate
• Employment type : Full-time
• Job functions : Engineering, IT, Customer Service
• Industries : Hardware, Software, IT Services

Interested? Click Apply to learn more and join our team!

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