Senior Technical Support Engineer - Focused Services, Cortex XSIAM

JR Spain; Pamplona; Presencial; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

A leading cybersecurity company seeks a Senior Technical Support Engineer in Pamplona to deliver exceptional technical support. You will play a vital role in troubleshooting customer issues, ensuring their success and satisfaction. Ideal candidates are experienced (4+ years) in technical support, possess strong networking knowledge, and communicate effectively in English, with additional languages a plus. Join a diverse team dedicated to innovation and customer success in a dynamic working environment.

Formación

• Minimum 4 years of experience as a Support Engineer.
• Experience with Endpoint Security software, SIEM, EDR tools, and cloud platforms.
• Excellent communication skills in English; Spanish, French, or German is a plus.

Responsabilidades

• Respond to customer-reported issues within established SLAs.
• Perform advanced troubleshooting at application and OS levels.
• Lead root cause analysis and oversee corrective measures.

Conocimientos

Technical Support Experience

Customer Communication

Networking Knowledge

Herramientas

Endpoint Security Software

SIEM

EDR Tools

Cloud Platforms (GCP, AWS)

Descripción del empleo

Job Title: Senior Technical Support Engineer - Focused Services, Cortex XSIAM, Pamplona

Company:

Palo Alto Networks

Location:

Pamplona, Spain

Job Category:

Other

EU Work Permit Required:

Yes

Job Reference:

126066659608756224032460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

Job Description:

Our Mission: At Palo Alto Networks, our mission is to be the cybersecurity partner of choice, protecting our digital way of life. We aim for a world where each day is safer and more secure than the one before. We are committed to innovation, collaboration, and inclusion.

About the Role: As a Senior Technical Support Engineer in our Cortex XSIAM support team, you will provide technical assistance to our customers, troubleshoot issues, and work closely with development teams to resolve complex problems. Your focus will be on ensuring customer success and maintaining our industry-leading support standards.

Responsibilities:

• Respond to customer-reported issues within established SLAs.
• Perform advanced troubleshooting at application and OS levels.
• Identify faults and collaborate with relevant teams to implement fixes.
• Document actions and communicate effectively with internal teams and customers.
• Lead root cause analysis and oversee corrective measures.

Qualifications:

• Minimum 4 years of experience as a Support Engineer.
• Experience with Endpoint Security software, SIEM, EDR tools, and cloud platforms (GCP, AWS).
• Strong networking knowledge and experience with Windows, MacOS, Linux.
• Excellent communication skills in English; Spanish, French, or German is a plus.
• Knowledge of scripting, incident response, and MS Server solutions is advantageous.

Additional Information: Our team is dedicated to customer success, implementing new products, and resolving critical issues promptly. We value diversity and are committed to providing accommodations for individuals with disabilities.