Senior Technical Support Engineer

Qlik; España; Presencial; EUR 35.000 - 70.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Senior Technical Support Engineer to enhance customer satisfaction through expert technical assistance. In this pivotal role, you will tackle complex challenges, ensuring optimal product performance while collaborating closely with customers and internal teams. Your contributions will not only resolve immediate issues but also foster long-term customer loyalty and success. This dynamic position offers a chance to continuously learn about evolving technologies, engage in knowledge sharing, and make a tangible impact in a collaborative, international environment. If you thrive on problem-solving and enjoy a customer-centric role, this opportunity is perfect for you.

Servicios

Genuine career progression pathways

Mentoring programs

Flexible work environment

Diverse and international culture

Corporate Responsibility Employee Programs

Extra personal development day

Change the world day

Formación

• 5+ years in application support with strong technical problem-solving skills.
• Hands-on, customer-centric approach with a solid understanding of databases.

Responsabilidades

• Provide technical support and troubleshoot customer issues.
• Collaborate with development teams and deliver excellent customer support.

Conocimientos

Technical problem-solving

Customer-centric approach

Communication protocols

APIs

Powershell scripting

Database knowledge

Networking protocols

System analysis

Fluency in English

Educación

Bachelor’s degree in Computer Science

Equivalent work experience

Herramientas

SQL

Oracle

MySQL

PostgreSQL

SAP Databases

Azure

VMware

AWS

Windows 11

Windows Server

Descripción del empleo

What makes us Qlik?

A Gartner Magic Quadrant Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities. As strategic partners, our platform-agnostic technology and expertise make our customers more competitive.

The “Senior Technical Support” Role

As a Qlik Senior Technical Support Engineer, you'll play a vital role in optimizing product performance and ensuring global customer success. Your duties encompass analysing, reconstructing, and delivering solutions to complex challenges, initially focusing on the Qlik product suite.

In a versatile capacity, you investigate customer issues, provide expert resolutions, and actively contribute to team knowledge sharing. With a customer-centric approach and end-to-end case ownership, you significantly reduce risks, enhance customer satisfaction, and contribute to Qlik's transformative journey.

What makes this role interesting?

1. High Impact, High Value: You'll play a pivotal role in ensuring the success of our customers. Dive into complex challenges, analyse, reconstruct, and deliver solutions, making a significant impact on their experience with Qlik's products.
2. Continuous Learning: Immerse yourself in a world of evolving technologies, including data, cloud, and SaaS. Beyond Qlik's suite, explore our customers' entire tech stack, keeping your skills at the forefront of industry advancements.
3. Versatile Responsibilities: Wear multiple hats – forensic investigator, customer concierge, and student/teacher. Understand unique customer challenges and, as a subject matter expert, mentor peers through workshops, training, and shaping best practice documentation.
4. Partner Enablement: Strengthen Qlik’s key partnerships to drive joint success through collaboration, integration, and shared customer outcomes.
5. Varied Customer Challenges: Tackle unique issues not found in FAQs or documentation. Own and resolve challenges tailored to customer configurations and objectives.

What will you do?

1. Provide technical support for Qlik’s solutions
2. Troubleshoot, diagnose, and debug customer issues
3. Collaborate with development engineering team
4. Deal with Severity 1 issues and with Escalated issues
5. Partner with fellow Support team members to streamline problem-solving and optimize processes.
6. Deliver excellent customer support experience
7. Share technical knowledge with team
8. Focus on customer success and satisfaction
9. Work a minimum of 2 days per week on-site in our Barcelona office for hands-on collaboration and knowledge sharing.
10. You will love this job if Troubleshooting is your passion.
11. You are fascinated by technical challenges, and you think creatively.
12. You love to learn new technologies.
13. You appreciate team spirit and enjoy an international environment.

Here’s how you’ll be making an impact:

1. Customer-Centric Excellence: Your role is intricately tied to customer success and loyalty. Demonstrate integrity and accountability in providing expert support resolutions, reducing risks to customers, reputation, and internal teams.
2. End-to-End Ownership: Take charge of overall resolution for escalated cases, even when involving cross-functional groups. Leverage internal technical expertise and tools to deliver effective solutions and contribute to the knowledge base.
3. Knowledge Sharing: Actively participate in technical communications within the team, sharing best practices and staying informed about new technologies. Contribute to the Qlik and Talend communities, offering assistance on generic support issues.

We’re looking for a teammate with:

1. Technical Expertise: 5+ years of experience in application support or a related IT role, showcasing technical problem-solving skills.
2. A hands-on, customer-centric approach with a problem-solving mindset.
3. Good understanding of communication protocols and software, APIs, Active Directory, Powershell scripting, Mashup and Iframe.
4. Knowledge of Qlik scripting is an advantage.
5. Database Knowledge: Working familiarity with SQL/Oracle/MySQL/PostgreSQL/SAP Databases, data modelling and relational data structures.
6. Experience on SaaS environments and cloud-based technologies (Azure, VMware, AWS, …).
7. Operating Systems: Windows 11, Windows Server 2016, 2019, 2022.
8. Working knowledge of On-premises environments.
9. System Analysis: Ability to analyse system, network, and application log files, as well as system performance metrics for troubleshooting.
10. Good knowledge of networking protocols and network troubleshooting.
11. Educational Background: Bachelor’s degree in Computer Science, Computer Information Systems, Software Engineering or other related field or equivalent work experience.
12. Fluent in English. Any other language would be a plus.

The location for this role is: Barcelona, Spain.

More about Qlik and who we are:

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us + our values, check out our Careers Page.

What else do we offer?

1. Genuine career progression pathways and mentoring programs
2. Culture of innovation, technology, collaboration, and openness
3. Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs.

Qlik is an Equal Opportunity/Affirmative Action Employer, and we value the diversity of our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Click here to review the US Department of Labor’s Equal Employment Opportunity Posters, including the EEO is The Law notice and the Pay Transparency Nondiscrimination Provision.

If you need assistance due to disability during the application and/or recruiting process, please contact us via the Accessibility Request Form.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.

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