Senior Technical Support Engineer

Kreab España; Comunidad Valenciana; Híbrido; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a passionate and driven Account Manager fluent in German to join their dynamic team in Barcelona. This role involves managing client relationships, overseeing project execution, and providing strategic consultation to clients, particularly those from Google. The company offers a hybrid work model, competitive salary, and a collaborative culture that values innovation and growth. If you're excited about working with one of the world's leading tech companies and thrive in a fast-paced environment, this opportunity is perfect for you.

Servicios

Competitive Salary

Relocation Support

Career Growth Opportunities

Hybrid Work Model

Global Exposure

Collaborative Work Culture

Comprehensive Benefits Package

Formación

• Fluency in German is essential for client interactions.
• Experience with Google or large tech companies is advantageous.
• Strong organizational skills required for managing multiple projects.

Responsabilidades

• Build and maintain strong relationships with key client contacts.
• Oversee project execution, ensuring timely and quality deliverables.
• Provide strategic advice based on industry knowledge and trends.

Conocimientos

Fluent in German

Client Relationship Management

Project Management

Strategic Consultation

Digital Marketing

Excellent Communication Skills

Problem Solving

Organizational Skills

Fluent in English

Educación

Bachelor’s degree in Business

Bachelor’s degree in Marketing

Bachelor’s degree in Communication

Descripción del empleo

Join a global leader in the digital solutions space, working on one of the world’s most exciting projects with Google. Our organization is dedicated to creating innovative solutions, fostering a dynamic work culture, and empowering our employees with opportunities for growth and development. As a proud partner of Google, we offer an exciting environment where creativity and technical expertise come together to drive success.

We are looking for an enthusiastic and driven German-speaking Account Manager to join our talented team in Barcelona. If you have a passion for client relations, an eagerness to work with one of the most innovative companies in the world, and you enjoy the flexibility of hybrid working, we want to hear from you.

Key Responsibilities :

• Client Relationship Management :

Build and nurture strong, trusted relationships with key client contacts, ensuring a high level of satisfaction and engagement.

Act as the main liaison between the client (Google) and our internal teams, effectively managing communication and expectations.

Understand the client’s goals, challenges, and objectives to ensure tailored solutions are delivered.

• Project Management :

Oversee the execution of projects, ensuring that all deliverables are completed on time, within budget, and to the highest quality.

Coordinate with cross-functional teams to ensure seamless project delivery and resolve any issues that arise.

Work with internal teams to create project timelines, track milestones, and ensure that all key performance indicators (KPIs) are met.

• Strategic Consultation :

Provide strategic advice and recommendations to clients based on in-depth knowledge of their industry, market trends, and the latest digital solutions.

Identify upselling and cross-selling opportunities that align with the client’s needs, and work closely with internal teams to implement these opportunities.

Regularly review account performance and provide insights to help clients optimize their strategies and meet their business objectives.

Collaborate with internal teams, including Sales, Marketing, Product, and Technical teams, to deliver the best possible solutions to clients.

Act as a mentor to junior team members, helping them grow and develop their skills.

• Client Reporting & Analysis :

Monitor and report on the performance of client accounts, ensuring that all metrics are being tracked and reported accurately.

Provide regular updates to clients, including monthly / quarterly reports and performance reviews.

Analyze data and use insights to improve the performance of client campaigns and strategies.

• Problem Solving & Conflict Resolution :

Take ownership of any issues that arise with clients and proactively resolve conflicts in a timely and professional manner.

Act as a problem solver and find solutions that benefit both the client and the company.

• Language Skills :

Communicate fluently in German with clients, partners, and internal teams. You will primarily work with German-speaking clients, so proficiency in both written and spoken German is essential.

Qualifications & Skills :

• Fluency in German is essential (native or near-native proficiency).
• Bachelor’s degree in Business, Marketing, Communication, or a related field.
• Experience working with Google or large tech companies is a significant advantage.
• Proven ability to manage client expectations, deliver high-quality service, and handle complex projects.
• Excellent communication skills, both verbal and written, with a strong ability to build rapport and trust with clients.
• Strong organizational skills with the ability to handle multiple projects simultaneously in a fast-paced environment.
• A proactive problem solver who takes initiative and thrives in a client-facing role.
• Experience in digital marketing, advertising, or related industries is a plus.
• Ability to work independently, manage time effectively, and prioritize tasks in a hybrid work environment.
• Fluent in English (both written and spoken), as it is the company’s primary business language.

What We Offer :

• Competitive Salary : We offer a competitive salary based on your experience and expertise.
• Relocation Support : If you are relocating to Barcelona from abroad, we provide accommodation for your initial stay and flight tickets to make the transition as smooth as possible.
• Career Growth : We believe in investing in our employees. You will have ample opportunities to learn, grow, and advance within the company.
• Hybrid Work Model : This role offers the flexibility of a hybrid work arrangement, allowing you to work from home for 3 days a week while enjoying the dynamic atmosphere of our Barcelona office for the remaining 2 days.
• Global Exposure : Work directly with Google, one of the largest tech companies in the world, and be part of a team that drives high-impact projects.
• Collaborative and Inclusive Work Culture : Join a diverse and inclusive team where your ideas are valued and innovation is encouraged.
• Comprehensive Benefits Package : Health insurance, pension contributions, paid time off, performance bonuses, and more.

Why Barcelona?

Barcelona is one of the most vibrant, dynamic, and culturally rich cities in Europe. Whether you enjoy relaxing on the beach, exploring historic landmarks, or experiencing world-class food and entertainment, Barcelona has something for everyone. As a tech hub and global business center, Barcelona offers a perfect balance between work and leisure, making it one of the most desirable cities to live and work in.

If you are an experienced Account Manager with strong German language skills and are excited about the opportunity to work with Google in Barcelona, we would love to hear from you! Please send your updated CV and a cover letter outlining your experience and motivation for this role.