Senior Tech Operations Specialist - Remote/Hybrid

Distribusion; España; Hybrid; EUR 29,000 - 39,000; Full time

Job summary

Distribusion is seeking a Senior Technical Operations Specialist to join the Control Room and manage escalations, investigations and operational flows. You will ensure seamless communication with partners and management while driving data-driven improvements across the tech stack.

You will own high-level monitoring, lead incident responses, and design robust, scalable solutions. A product‑minded approach and strong SQL knowledge help prevent future issues and optimise performance.

Qualifications

• 3+ years in 2nd/3rd line tech support, IT analysis or monitoring roles.

Responsibilities

• Own high-level monitoring across operations and workflows.
• Lead incident management and rapid resolutions to minimize impact.
• Conduct in-depth investigations and design scalable solutions.
• Use data insights to validate hypotheses and identify optimisation opportunities.
• Support strategic projects shaping business efficiency.
• Proactively drive product and system improvements from an operational view.
• Collaborate with operations to build tools/processes and scale with AI.
• Communicate updates clearly to internal and external stakeholders.

Skills

Technical support

IT Analyst

Monitoring

SQL queries

Data analysis

Cross-functional collaboration

English fluency

Tools

Jira

Prometheus

Grafana

New Relic

BigQuery

PostgreSQL

Job description

Distribusion is seeking a Senior Technical Operations Specialist to join the Control Room and manage escalations, investigations and operational flows. You will ensure seamless communication with partners and management while driving data-driven improvements across the tech stack.

You will own high-level monitoring, lead incident responses, and design robust, scalable solutions. A product‑minded approach and strong SQL knowledge help prevent future issues and optimise performance.