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MAKE is searching for a Support Team Lead to manage the Banking Customer Service operations for their innovative financial platform tailored to content creators. The ideal candidate will have a background in Financial Technologies or Banking, with strong leadership and customer service skills to ensure optimal user satisfaction and efficient team performance. As part of a rapidly growing company, this role offers an attractive compensation package, opportunities for professional growth, and the chance to work in an inclusive culture.
At MAKE, we believe creators deserve a banking solution that gets them. One that’s fast, intuitive, and built to help them grow. We’re building the world’s first financial platform tailored to content creators — making it easier to earn, spend, and save money across borders.
MAKE was founded with a specific purpose in mind to address the underserved needs of the Creator Economy often overlooked by traditional banking while bringing forward technology, banking, and global solutions for our Creator Economy Clients.
About the role :
We are seeking a highly motivated and organised individual to join our team as a Support Team Lead within our FinTech Financial Institution. In this role, you will be responsible for establishing and overseeing the day-to-day operations of our Banking Customer Service team. This includes resolving non-technical customer inquiries via email (Zendesk) as well as technical questions regarding the use of and troubleshooting of the MAKE platform also with understanding and solving Level 1 and Level 2 banking related enquiries.
The ideal candidate will possess strong customer service skills, attention to detail, and a commitment to continuous improvement initiatives with some type of a background in the Financial Technologies or Banking Industry. This role reports directly to the Chief Executive Officer.
Please note this role is based in the Canary Islands and we will only be accepting candidates who are based there or are willing to relocate.
Customer Service
Process Improvement
Reporting and Analysis
Qualifications :
Education and Experience
Personal Attributes
What’s in it for you
If you are passionate about leading a team and dedicated to providing exceptional customer support, we encourage you to apply for this exciting opportunity!