Senior Statistician

Vicomtech; Valencia; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un líder experimentado para gestionar servicios de externalización en un centro remoto. Esta posición implica la planificación, organización y supervisión de la entrega de servicios, así como el desarrollo de políticas y procedimientos para asegurar la eficiencia y calidad. El candidato ideal tendrá más de 3 años de experiencia en gestión, preferiblemente en servicios de correo, y habilidades excepcionales en comunicación y gestión de equipos. Si estás listo para asumir un papel clave en la mejora de procesos y en la gestión de relaciones con los clientes, esta es tu oportunidad de unirte a un equipo dinámico y en crecimiento.

Formación

• Más de 3 años de experiencia en gestión, preferiblemente en servicios de correo.
• Conocimiento en gestión de flujo de trabajo y servicios de correo.

Responsabilidades

• Planificar y coordinar la entrega de servicios en un centro de servicios remoto.
• Desarrollar y administrar un presupuesto operativo para el área de responsabilidad.
• Implementar programas de aseguramiento de calidad y garantizar el cumplimiento.

Conocimientos

Gestión de proyectos

Comunicación verbal y escrita

Conocimiento de políticas de recursos humanos

Conocimiento de procedimientos de cumplimiento

Educación

Licenciatura en Negocios

Herramientas

Sistemas de servicio legado (Alltel, MortgageServ)

Descripción del empleo

General Description

Plans, organizes, leads, controls, and coordinates the delivery of services in the area of hazard outsourcing at a remote service center. Responsible for maintaining client relations as it relates to outsourcing. Manages a single client or a single unit and provides leadership to a large number of associates.

Essential Functions (some of them)

1. Works closely with senior management in developing short and long-term goals that are strategically aligned with the organization’s focus and vision.
2. Develops, secures approval of, and administers an operating budget for area(s) of responsibility. Ensures all area(s) of responsibility’s projections and actual expenses meet budgeted objectives.
3. Formulates policy for area(s) of responsibility and secures appropriate approvals. Develops and administers procedures necessary to implement approved policy. Manages and provides leadership to supervisory staff to ensure the delivery of efficient and effective levels of service.
4. Responsible for the development, implementation, documentation, and monitoring of an ongoing quality assurance program for area(s) of responsibility. Ensures compliance with regulatory agency guidelines and standards.
5. Interfaces with local vendors to ensure that all Mail Services equipment is well maintained, operating safely and appropriately for maximum performance and efficiency. Negotiates with outside vendors to obtain competitive pricing and services.
6. Participates on committees and in programs for safety, fire prevention, disaster recovery, etc. Ensures the development of specific plans for inclusion in these programs.
7. Directs the preparation of records as well as recurring and special reports and analyses for area(s) of responsibility ensuring that they are complete, accurate, and prepared on time. Reviews and interprets these in order to ascertain the extent to which goals are being attained and takes corrective action as necessary.

Education : Bachelor’s degree (preferably in Business) or equivalent work experience.

Experience : Three plus years of progressively more responsible experience in management, preferably with expertise in workflow management and mail services. Mortgage servicing or hazard insurance processing is desirable. Experience in managing large numbers of associates.

Knowledge : Excellent verbal and written communication skills. An understanding of human resource policies and procedures. Working knowledge of legacy servicing systems such as Alltel or MortgageServ and client-specific policies and procedures. General knowledge of mortgage servicing and regulatory and compliance procedures. Overall business and financial knowledge as it relates to budgeting and operating a remote service center.