Senior Statistician

Vicomtech; Comunidad Valenciana; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

An important American company is seeking an Operations Manager to lead service delivery in hazard outsourcing. This role involves strategic planning, budget management, and ensuring compliance with regulatory standards. You will work closely with senior management to align goals with the organization's vision while managing a team of associates. The ideal candidate will have a strong background in management, excellent communication skills, and experience in workflow management. This is a fantastic opportunity to make a significant impact in a dynamic environment and drive operational excellence.

Formación

• Bachelor's degree or equivalent experience required.
• 3+ years in management with expertise in workflow management.

Responsabilidades

• Oversee service delivery in hazard outsourcing at a remote center.
• Develop and manage budgets, ensuring compliance with standards.

Conocimientos

Management

Communication Skills

Budgeting

Workflow Management

Human Resource Policies

Educación

Bachelor’s degree in Business

Herramientas

Alltel

MortgageServ

Descripción del empleo

An important American company is looking for an Operations Manager.

General Description

Plans, organizes, leads, controls, and coordinates the delivery of services in the area of hazard outsourcing at a remote service center. Responsible for maintaining client relations as it relates to outsourcing. Manages a single client or a single unit and provides leadership to a large number of associates.

Essential Functions

1. Works closely with senior management in developing short and long-term goals that are strategically aligned with the organization’s focus and vision.
2. Develops, secures approval of, and administers an operating budget for area(s) of responsibility. Ensures all area(s) of responsibility’s projections and actual expenses meet budgeted objectives.
3. Formulates policy for area(s) of responsibility and secures appropriate approvals. Develops and administers procedures necessary to implement approved policy. Manages and provides leadership to supervisory staff to ensure the delivery of efficient and effective levels of service.
4. Responsible for the development, implementation, documentation, and monitoring of an ongoing quality assurance program for area(s) of responsibility. Ensures compliance with regulatory agency guidelines and standards.
5. Interfaces with local vendors to ensure that all Mail Services equipment is well maintained, operating safely and appropriately for maximum performance and efficiency. Negotiates with outside vendors to obtain competitive pricing and services.
6. Participates on committees and in programs for safety, fire prevention, disaster recovery, etc. Ensures the development of specific plans for inclusion in these programs.
7. Directs the preparation of records as well as recurring and special reports and analyses for area(s) of responsibility ensuring that they are complete, accurate, and prepared on time. Reviews and interprets these in order to ascertain the extent to which goals are being attained and takes corrective action as necessary.

Minimum Requirements

• Education: Bachelor’s degree (preferably in Business) or equivalent work experience.
• Experience: Three plus years of progressively more responsible experience in management, preferably with expertise in workflow management and mail services. Mortgage servicing or hazard insurance processing is desirable. Experience in managing large numbers of associates.
• Knowledge: Excellent verbal and written communication skills. An understanding of human resource policies and procedures. Working knowledge of legacy servicing systems such as Alltel or MortgageServ and client-specific policies and procedures. General knowledge of mortgage servicing and regulatory and compliance procedures. Overall business and financial knowledge as it relates to budgeting and operating a remote service center.