Senior Solution Architect – AI-Enabled CCaaS & Data

Roche España; Madrid; Presencial; EUR 90.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare culture

Global exposure

Growth & innovation

Flexible structure

Descripción de la vacante

Roche España seeks a Senior Solution Architect to design and govern complex, scalable solutions across Roche Pharmaceuticals and Diagnostics. You will lead the architectural roadmap, balance product needs with enterprise standards, and drive AI-enabled transformations within the Contact Center as a Service (CCaaS) environment.

You will mentor teams, collaborate with other architects, and ensure robust data models, ontologies, and integration paths while advocating for best practices and

Formación

• Extensive track record as a Solution Architect in complex, multi-product environments.
• Deep CCaaS experience with cloud-based telephony products (Genesys Cloud).
• Strong knowledge of Cloud Foundation, Security & Compliance, and AI/Conversational technologies.
• Proficiency in data models, taxonomies, integration patterns, and ADRs.
• Excellent English communication and stakeholder influence capabilities.

Responsabilidades

• Lead architectural vision for complex, large-scale products in Pharmaceuticals and Diagnostics.
• Design standards-based solutions balancing product requirements with enterprise standards.
• Drive AI transformative use cases within CCaaS and evaluate new technologies.
• Mentor others and evolve Roche's global Architecture Practices.

Conocimientos

CCaaS expertise

Genesys Cloud

Cloud security

Data models

Architectural governance

English communication

AI & Conversational tech

Herramientas

ADR

Descripción del empleo

Roche España seeks a Senior Solution Architect to design and govern complex, scalable solutions across Roche Pharmaceuticals and Diagnostics. You will lead the architectural roadmap, balance product needs with enterprise standards, and drive AI-enabled transformations within the Contact Center as a Service (CCaaS) environment.

You will mentor teams, collaborate with other architects, and ensure robust data models, ontologies, and integration paths while advocating for best practices and