Senior ServiceNow Dev — AI-Powered CPQ & CRM (Hybrid Madrid)

Thewhiteam; Madrid; Híbrido; EUR 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Onsite 2-3 days per week

Descripción de la vacante

The Whiteam Consulting is seeking a Senior ServiceNow Developer for a freelance engagement in Madrid. You will lead hands-on development across CPQ, Sales & Order Management, and CRM workflows, delivering AI-enabled solutions on the Now Platform.

Ideal candidates will have 4+ years of ServiceNow experience, CSA and CAD certifications, and strong English and Spanish language skills for a global client base. The role offers a hybrid model with onsite presence in Madrid.

Formación

• Degree or equivalent qualification in Computer Science, Information Technology, Engineering or a related field.
• 4+ years of hands-on ServiceNow platform development experience.
• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Application Developer (CAD) certification.
• Experience delivering solutions within ServiceNow CRM and Industry Workflows, including Sales and Order Management, CSM, Product Catalogue or Order Management.
• Hands-on experience building AI capabilities on the Now Platform, such as Now Assist, AI Agent Studio, AI Agents, Virtual Agent or Predictive Intelligence.
• Experience with Flow Designer, IntegrationHub and scoped application development.
• Experience with REST/SOAP API integrations, OAuth/JWT authentication patterns, transform maps and data imports.
• Experience with Now Assist / AI Agent Studio, including AI agents, skills, prompt design and grounding AI in platform data.
• Experience with UI Builder / Now Experience or Service Portal.
• Knowledge of Automated Test Framework (ATF).
• Experience with Git and source control / update-set discipline.
• Strong written and verbal communication skills in English.
• English: Advanced level (C1).
• Spanish: Required.
• CIS certification in a CRM product line, such as CIS-CSM.
• Experience with Logik.ai, including configuration, solving engine, pricing logic and composable/API-first implementation patterns.
• CPQ domain knowledge covering: product configuration, constraint-based rules, pricing and discounting models, quote-to-cash processes.
• Experience with other CPQ platforms such as Salesforce CPQ / Revenue Cloud, Oracle CPQ, SAP CPQ/Callidus, Conga, PROS or Tacton.
• Knowledge of agentic AI patterns, including MCP-based integrations and multi-agent orchestration.
• Experience in complex-product industries such as manufacturing, high-tech, telecommunications, industrial or medical devices.
• Knowledge of Agile methodologies and JIRA.

Responsabilidades

• Design, develop and configure solutions across Sales and Order Management, CSM and CPQ.
• Work with product catalogues, quoting, pricing logic and order orchestration.
• Build and extend CPQ capabilities, including configuration rules, pricing logic and transaction handling.
• Develop AI-enabled solutions using Now Assist and AI Agent Studio.
• Design AI agents, skills and prompts to support quoting, product discovery and sales workflows.
• Build integrations between CPQ/SOM and external systems such as CRM, ERP and billing platforms.
• Develop integrations using REST APIs, IntegrationHub and custom spokes.
• Develop scoped applications, business rules, Script Includes, flows and user interfaces.
• Work with UI Builder / Now Experience.
• Translate commercial requirements such as product structures, pricing, discounts and approvals into maintainable platform logic.
• Guide and review the work of mid-level and junior developers.
• Act as a technical reference for CPQ and AI-related development decisions.
• Contribute to reusable assets, development standards and internal knowledge sharing.
• Support the scoping and estimation of CPQ and AI workstreams.

Conocimientos

ServiceNow development

AI on Now Platform

CRM workflows

Sales & Order Management

CPQ

Now Assist

AI Agents

UI Builder / Now Experience

Flow Designer

IntegrationHub

REST APIs

Git & version control

Jira

English (C1)

Educación

Bachelor's degree in Computer Science / IT / Engineering or related field

ServiceNow CSA certification

ServiceNow CAD certification

Herramientas

Flow Designer

IntegrationHub

Scoped applications development

REST/SOAP API integrations

UI Builder / Now Experience

Descripción del empleo

The Whiteam Consulting is seeking a Senior ServiceNow Developer for a freelance engagement in Madrid. You will lead hands-on development across CPQ, Sales & Order Management, and CRM workflows, delivering AI-enabled solutions on the Now Platform.

Ideal candidates will have 4+ years of ServiceNow experience, CSA and CAD certifications, and strong English and Spanish language skills for a global client base. The role offers a hybrid model with onsite presence in Madrid.