Senior Service Director

beBeeAfterSalesManager; Madrid; Híbrido; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

A leading industrial company in Madrid is looking for a dynamic leader to head their Service Center. The ideal candidate will drive growth and innovation in after-sales services, ensuring high customer satisfaction and operational reliability. Responsibilities include collaborating with teams to enhance service performance, leading a skilled team, and managing service agreements. Ideally, candidates should have a degree in engineering or business administration and 5+ years of relevant experience.

Servicios

Flexible work hours

Hybrid work arrangements

Bonuses

Medical insurance

Ongoing training

Formación

• 5+ years of experience in after-sales management or service operations within industrial sectors.
• Expertise in developing service plans and managing budgets.

Responsabilidades

• Collaborate with Sales and Services teams to propose tailored solutions.
• Develop plans to enhance service performance.
• Lead and evaluate a team of service employees.

Conocimientos

Leadership

Customer relationship management

Financial management

Service performance enhancement

Educación

Degree in engineering, business administration, or related field

Descripción del empleo

We are seeking a dynamic leader to head our Service Center and spearhead the growth of our Flow Control Sales team.The ideal candidate will be responsible for delivering high-quality after-sales services, promoting customer satisfaction, operational reliability, and compliance with industry standards.The position is based in Sant Cugat del Vallès, Barcelona, covering the Spanish market.Key responsibilities include :

Collaborating closely with Sales and Services teams to propose tailored solutions for existing customers.Developing and recommending plans to enhance service performance by reviewing current results and identifying areas for improvement.Establishing and overseeing the operational framework aligned with our service strategy.Proactively seeking new service business opportunities, engaging with customers, and implementing service agreements.Leading, directing, evaluating, and developing a team of service employees to ensure adherence to agreed service standards.Maintaining an up-to-date Installed Base for the country and conducting proper follow-up with customers to support service and maintenance development.Requirements include a degree in engineering, business administration, or a related field, and at least 5 years of experience in after-sales management or service operations within industrial sectors.The candidate must have expertise in developing service plans, managing budgets, overseeing service teams, and ensuring compliance with safety, quality, and environmental standards.Ambitious candidates who can drive growth and innovation while prioritizing excellence and customer satisfaction are encouraged to apply.Benefits include flexible work hours, hybrid work arrangements, bonuses, medical insurance, and ongoing training.J-18808-Ljbffr

J-18808-Ljbffr