Senior Service Designer: AI-Powered Customer Care & Ops

team.blue; Barcelona; Híbrido; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

team.blue is seeking a Service Designer to shape and transform our AI-powered customer care across brands. You will analyse journeys, processes and support services, identify opportunities, and design scalable future-state services that work for customers and care teams.

This hands-on role collaborates with local brands, runs workshops, translates needs into blueprints, and ensures designs are AI-enabled while balancing operational realities. Expect 20–50% travel across Europe.

Formación

• 5+ years in Service Design, CX, Process Design or related field in a large/complex organisation
• Proven experience delivering customer-facing service, process or journey design
• Ability to analyse processes and journeys, identify opportunities, design scalable future-state solutions
• Customer-first mindset balancing user needs with business/operational requirements
• Strong process thinking to understand complex flows and create blueprints
• Excellent stakeholder management, communication and facilitation
• Comfortable with ambiguity; ask questions and simplify complex information
• Willing to travel 20–50% to local offices across Europe; access to major international airport

Responsabilidades

• Analyze existing customer journeys, processes and service flows across brands and identify opportunities for improvement
• Challenge processes; identify gaps and unnecessary complexity from customer/operational view
• Design and document future-state customer journeys, service flows and processes that support AI-powered customer care
• Identify where processes should be redesigned, simplified or standardised to enable scalable AI-supported services
• Translate complex business and customer needs into clear, practical service designs and blueprints
• Consider operational implications and post-launch support

Conocimientos

Service design

CX

Process design

Stakeholder management

Facilitation

Analytical thinking

Ambiguity tolerance

Travel readiness

Herramientas

ITIL

Descripción del empleo

team.blue is seeking a Service Designer to shape and transform our AI-powered customer care across brands. You will analyse journeys, processes and support services, identify opportunities, and design scalable future-state services that work for customers and care teams.

This hands-on role collaborates with local brands, runs workshops, translates needs into blueprints, and ensures designs are AI-enabled while balancing operational realities. Expect 20–50% travel across Europe.