Senior SAP FSCM & Collections Leader (Remote Europe)

PwC; Madrid; Remote; EUR 65,000 - 90,000; Full time

Job summary

MiniMed is seeking a seasoned Collections Lead to design and run cross-market dunning programs and optimize S/4HANA FSCM configurations. You will map current processes, develop playbooks, and lead a team across European markets to improve cash collection performance.

The role emphasizes building scalable processes, creating templates, and training the MDT collections team, with a focus on international multi-country coverage.

Qualifications

• 5+ years of B2B & B2C collections experience.
• SAP collections module or FSCM worklist experience.
• Dunning management experience.
• Strong customer communication skills, both by phone and in writing.
• Excellent written and spoken English.
• At least two additional European languages.
• Process documentation and mapping skills.
• Experience in multi-country collections.

Responsibilities

• Map MDT’s current collections processes end to end, including dunning, escalation, payment plans, and legal referral by market.
• Design the MiniMed dunning program, including levels, days, tone, templates, and market-specific rules.
• Define S/4HANA FSCM collections worklist configuration, including prioritisation rules, contact logging, and promise-to-pay tracking.
• Build collections scripts and email templates by market and language.
• Define escalation matrix and payment plan approval thresholds.
• Write, execute, and validate UAT test scripts for collections and dunning.
• Attend S/4HANA workshops.
• Support knowledge transfer from the MDT collections team.
• Support on building up the team, onboarding and Training.
• Review and prioritise the daily collections worklist.
• Approve payment plans within thresholds.
• Coach and develop collectors.
• Produce daily and weekly collections performance reports.
• Handle first-level escalations from collectors.
• Own collections KPIs, including DSO, CEI, and overdue percentage.

Skills

Collections experience

B2B & B2C

S/4HANA FSCM

Dunning management

Communication skills

English fluency

Multicountry experience

Tools

SAP collections module

FSCM worklists

Job description

MiniMed is seeking a seasoned Collections Lead to design and run cross-market dunning programs and optimize S/4HANA FSCM configurations. You will map current processes, develop playbooks, and lead a team across European markets to improve cash collection performance.

The role emphasizes building scalable processes, creating templates, and training the MDT collections team, with a focus on international multi-country coverage.