Senior SAP Basis Engineer UB273

Ntt Data; Barcelona; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading IT services firm is looking for a skilled technical support engineer to resolve incidents, manage change processes, and enhance team capabilities through mentorship. This remote role requires a bachelor’s degree in IT and strong skills in client service and communication. Join an inclusive workplace that values growth and support.

Formación

• Proficient in managing change with risk mitigation plans.
• Able to work effectively with various cultures.
• Experience in high-pressure scenarios.

Responsabilidades

• Resolve highly technical incidents and provide updates.
• Create and document solutions for knowledge sharing.
• Manage escalated tickets and support disaster recovery.

Conocimientos

Change management processes

Ticketing tools management

Managed services experience

Client service orientation

Strong communication skills

Mentorship skills

IT industry standards knowledge

Educación

Bachelor’s degree in Information Technology

Descripción del empleo

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**
Collaborating with clients, team leads, and other stakeholders, you will work independently to resolve highly technical incidents and provide consistent updates on your progress. You will capture all necessary information for immediate resolutions and offer your technical expertise to support our Service desk, Operations Center, and L3 teams,



pushing work down where possible to maintain efficiency.

Your role will involve creating and documenting solutions and sharing your vast knowledge with others, ensuring that everyone can learn and grow. You will also manage escalated tickets and incidents, follow through with change implementations, and support disaster recovery efforts. Communication and collaboration will be key as you interface with various teams and clients to maintain seamless operations.

Ensuring that all tasks are completed within SLA time frames, you will be an essential part of our client support system, even acting as emergency support when needed. Your continuous efforts in optimizing processes, identifying automation opportunities, and maintaining a proactive mindset will set you up for success in this fast-paced and dynamic environment.

**To thrive in this role, you need to have**:

- Advanced proficiency in change management processes, including planning, monitoring, and executing changes with risk mitigation plans.
- Experience with managing ticketing tools and a track record of effective shift-left work management skills.




- Advanced managed services experience and understanding of IT industry standards for service management.
- Excellent client service orientation and a passion for exceeding expectations.
- Strong written and verbal communication skills, with the ability to work effectively across different cultures and social groups.
- Capability to adapt to changing circumstances and maintain a positive outlook, even in high-pressure scenarios.
- Ability to act as a coach and mentor, providing technical expertise to junior-level engineers and other teams.
- A bachelor’s degree in information technology / computing or equivalent work experience.

**Workplace type**:
Remote Working

**About NTT DATA**

**Equal Opportunity Employer

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