UX Researcher

WHAT YOU'LL DO One team focused on the consumer

• Deliver customer support excellence and operational efficiencies
• Communicate consistently with the team to ensure excellent client service
• Demonstrate good product knowledge and provide product and client feedback to managers
• Create a unique and elevated environment in line with the Ralph Lauren sales code
• Embody the Ralph Lauren values and spirit
• Demonstrate a customer-first culture
• Support the manager in creating an inclusive working environment with a customer-first culture
• Support the team using service metrics in absence of manager(s) to deliver sales and profit results
• Support the manager in developing the team's product knowledge and selling culture
• Use the Ralph Lauren store systems and procedures to enhance selling efficiencies and to build the customer database
• Participate in store merchandising activities in line with the Ralph Lauren standards and creative directives
• Maintain established operational and merchandising store standards

WHO YOU ARE & WHAT YOU’LL BRING

• Energetic, passionate, and results-driven team player
• Experience in a fast-paced environment with proven management abilities
• Excellent organisational and communication skills with in-depth brand image and visual merchandising knowledge and experience
• Experience in operations management
• Mandatory: English. Highly valued: French, Russian, Arabic