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A leading company in Spain is seeking a Service Desk Analyst to provide high-quality support to end users. The role is essential for improving user experience through resolving issues, managing requests, and facilitating onboarding processes. Qualified candidates will have strong communication skills, a customer service mindset, and experience with ticketing systems like ServiceNow.
Role Summary : The Service Desk Analyst will serve as the first point of contact for end users, ensuring high-quality service delivery, managing user requests, maintaining accurate documentation, and overseeing onboarding processes. This role is crucial in enhancing user experience, resolving issues efficiently, and escalating when necessary to maintain operational effectiveness.
Key Responsibilities :
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