Senior Product Manager - Operations Automation & Enablement (Oae) - N26

N26; Barcelona; Híbrido; EUR 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work from home budget

Fitness & wellness discounts

Language apps

Public transportation discounts

Descripción de la vacante

N26 in Barcelona seeks a hands-on Product Manager to own the platforms powering the service organization, including Salesforce-based case management and the automation layer. You will scale agent tooling and cross-market workflows to enable efficient, compliant service at scale.

You’ll translate data into strategy, drive end-to-end process improvements, and partner with leadership to steer program outcomes.

Formación

• 5+ years of product management experience with platforms and tooling used by agents/operations teams.
• Experience with contact-centre tech (routing, case management) and familiarity with AWS Connect and cloud CC design a strong plus.
• Experience applying AI in a service context for agent-assist, knowledge surfacing, or automated journeys (e.g., AWS Bedrock) a strong plus.
• Experience in banking/fintech or other regulated environment with coordinating compliance and legal sign-off.
• Strong quantitative/analytical skills; capable of building data views (Power BI, SQL).
• Exceptional communication skills with experience presenting to EXCO/SteerCo.

Responsabilidades

• Re-engineer service processes end-to-end to map workflows across channels and back office and embed redesigned processes into the platform.
• Drive optimization of Salesforce as the core case-management backbone to elevate agent capabilities.
• Scale workflow automation and tooling to remove high-volume, low-complexity work with measurable efficiency gains.
• Own operational readiness for product and market launches across processes, tooling, compliance, and agent enablement.
• Translate data into product strategy by analyzing driver data, handling times, failure demand, and agent feedback to identify high-impact roadmapped problems.
• Influence senior stakeholders by communicating progress, trade-offs, and strategic outcomes to EXCO/SteerCo.

Conocimientos

Product management

Cross-functional collaboration

Stakeholder communication

Data analysis

Analytical mindset

Process improvement

Six Sigma

Power BI

SQL

AI in service

Herramientas

Salesforce

AWS Connect

AWS Bedrock

Power BI

SQL

Bedrock/AI in service

Descripción del empleo

In this role you own the platforms powering the service organization, including Salesforce-based case management and the automation layer that reduces routine work. You will scale agent tooling and operational processes across markets, enabling efficient, compliant service at scale. You’ll work cross-functionally to re-engineer workflows, translate data into strategy, and partner with leadership to steer program outcomes. This is a hands-on, impact-focused position in an innovative fintech with a mission to deliver seamless digital banking experiences.

• work from home budget
• fitness & wellness discounts
• language apps
• public transportation discounts
• Re-engineer service processes end-to-end to map workflows across channels and back office and embed redesigned processes into the platform.
• Drive optimization of Salesforce as the core case-management backbone to elevate agent capabilities.
• Scale workflow automation and tooling to remove high-volume, low-complexity work with measurable efficiency gains.
• Own operational readiness for product and market launches across processes, tooling, compliance, and agent enablement.
• Translate data into product strategy by analyzing driver data, handling times, failure demand, and agent feedback to identify high-impact roadmapped problems.
• Influence senior stakeholders by communicating progress, trade-offs, and strategic outcomes to EXCO/SteerCo
• 5+ years of product management experience with platforms and tooling used by agents/operations teams
• Proven track record delivering workflow automation and process improvement with quantified savings
• Experience with contact-centre tech (routing, case management) ; familiarity with AWS Connect and cloud CC design a strong plus
• Experience applying AI in a service context for agent-assist, knowledge surfacing, or automated journeys (e.g., AWS Bedrock) a strong plus
• Experience in banking/fintech or other regulated environment with coordinating compliance and legal sign-off
• Strong quantitative/analytical skills; capable of building data views (Power BI, SQL)
• Process-improvement mindset and structured methods (Six Sigma or equivalent)
• Exceptional communication skills with experience presenting to EXCO/SteerCo
• High integrity and end-to-end ownership focus
• strong communication
• analytical mindset
• cross-functional collaboration
• AWS Connect
• AWS Bedrock (or similar AI in service)