Senior Product Manager

TravelPerk; Madrid; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading company in the SaaS travel sector is seeking a German-speaking Onboarding Specialist to manage client onboarding and ensure platform adoption. The role involves project management, client communication, and delivering a high-quality client experience. Ideal candidates will possess strong organizational and problem-solving skills, along with fluency in German and English.

Servicios

Equity

Generous vacation days

Private healthcare

Gym allowance

Formación

• Proven success managing international projects.
• Native or near-native German proficiency.
• Fluent English skills (written and spoken).

Responsabilidades

• Lead cross-functional teams to implement new clients successfully.
• Manage implementation projects from initiation to closure.
• Act as the first contact for client escalations during onboarding.

Conocimientos

Project Management

Communication

Problem Solving

Organizational Skills

Educación

Studies in Project Management

Descripción del empleo

We're TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing, and reporting business travel.

Our aim is to revolutionise the $1.3 trillion business travel market by combining an unrivalled choice of travel options with a powerful booking and management platform, along with 24/7 customer support. We’ve become the leading all-in-one travel management solution.

Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1200 people across 9 offices in Europe and North America. In 2022, we became a ‘unicorn’, and in 2024, we raised $104 million, reaching a total valuation of $1.4 billion.

We’ve received numerous awards, including being voted one of the best places to work, one of the fastest-growing tech companies, and a pioneer in business travel since 2023.

Global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to enhance their corporate travel.

The Role

The Implementation team manages client onboarding. We are seeking a German-speaking Onboarding Specialist responsible for executing and launching implementations within your portfolio. You will analyze customer needs to propose tailored implementation plans. Your success will be measured by platform adoption and completion of onboarding, delivering a 7-star client experience.

This role requires excellent communication, project management, organizational, and problem-solving skills. While familiarity with integrations and open APIs is beneficial, expert knowledge is not required initially.

What you’ll be doing :

• Lead cross-functional teams to implement new clients successfully
• Manage implementation projects from initiation to closure, including requirements gathering and client communication
• Review contracts, optimize resources, and ensure process quality
• Act as the first contact for client escalations during onboarding
• Develop strategies to achieve account ramp-up goals
• Coordinate account staging, scheduling, and prioritization based on client and business needs
• Communicate complex technical information clearly
• Ensure team members understand timelines, tasks, risks, and issues

What we look for :

• Proven success managing international projects
• Native or near-native German proficiency
• Fluent English skills (written and spoken)
• Experience implementing products for various clients
• Experience in travel agencies or training is a plus
• Organized, analytical, and capable of delivering recommendations
• Excellent communication skills in English
• Ability to build relationships at all organizational levels
• Motivated by challenges and driven to make a difference

Preferred but not essential :

• Studies in Project Management
• Experience in the travel industry
• Previous SAAS implementation experience

What we always look for :

• Highly organized with strong administrative skills and a proactive attitude
• Good cultural and team fit
• Calm under pressure
• Fast learner, tech-savvy
• Hardworking and willing to go the extra mile

We offer a competitive package, including equity, generous vacation days, health perks such as private healthcare or gym allowance, depending on location.