Senior Product Manager

TravelPerk; Cartagena; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

TravelPerk is seeking a German-speaking Onboarding Specialist to manage client onboarding. This role involves leading project teams, ensuring successful implementations, and providing a 7-star onboarding experience. Ideal candidates will have strong project management skills, fluency in German and English, and a proactive attitude. The position offers a competitive package with equity and health perks.

Servicios

Equity

Generous vacation days

Private healthcare

Gym allowances

Formación

• Native or near-native German proficiency.
• Fluency in English (written and spoken).
• Experience implementing products for different clients.

Responsabilidades

• Lead cross-functional project teams to implement new clients successfully.
• Plan, execute, control, and close projects, including requirements documentation.
• Serve as the first point of contact for client escalations during onboarding.

Conocimientos

Project Management

Communication

Analytical Skills

Problem Solving

Organizational Skills

Educación

Studies in Project Management

Descripción del empleo

We're TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing, and reporting business travel.

Our aim is to revolutionise the $1.3 trillion business travel market by combining an unrivalled choice of travel options with a powerful booking and management platform, along with access to 24/7 customer support. We’ve become the leading all-in-one travel management solution.

Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1200 people in 9 offices across Europe and North America. In 2022, we became a ‘unicorn’, and in 2024, we raised $104 million in additional investment, with a total valuation of $1.4 billion.

We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.

These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to supercharge their corporate travel.

The Role

The Implementation team at TravelPerk manages the onboarding of our new clients. We are looking for a German-speaking Onboarding Specialist responsible for executing and launching implementations within your portfolio. As an Implementation Specialist, you will analyze the specific needs of each customer to propose tailored implementation plans. Your success will be measured by the completion and adoption of the TravelPerk platform among your customers' users. You will be the subject matter expert in change management and will deliver a 7-star onboarding experience!

The role requires excellent communication, project management, organizational, and problem-solving skills. While familiarity with technical concepts like integrations and open APIs is helpful, you don't need to be an expert immediately.

What you’ll be doing :

1. Lead cross-functional project teams to implement new clients successfully
2. Plan, execute, control, and close projects, including requirements documentation and client communications
3. Review contracts, optimize resources, and validate process quality
4. Serve as the first point of contact for client escalations during onboarding
5. Develop strategies to achieve account ramp-up goals
6. Prioritize accounts according to client and business needs
7. Communicate complex technical information clearly
8. Ensure team members understand timelines, tasks, risks, and issues

What we look for :

• Proven success managing projects in an international environment
• Native or near-native German proficiency
• Fluency in English (written and spoken)
• Experience implementing products for different clients
• Experience in the travel agency or training sectors is a plus
• Organized, structured, with strong analytical and recommendation skills
• Excellent communication skills in English
• Ability to build relationships internally and externally, adapting communication accordingly
• Motivated by challenges and driven to make a difference

Nice-to-have but not essential :

• Studies in Project Management
• Experience in the travel industry
• Prior SaaS implementation experience

What we always look for :

• Highly organized with a proactive attitude
• Good cultural and team fit
• Calm under pressure
• Fast learner, tech-savvy
• Hardworking and willing to go the extra mile

We offer a competitive package, including equity, generous vacation days, health perks such as private healthcare or gym allowances depending on location.